Receptionist / Administrator
6 months ago
**Location: Melbourne, Australia**:
**Role Type: Permanent, Full-time**:
**Be the welcoming face to both staff and customers**
We are looking for a friendly, flexible and outgoing all-rounder to manage a variety of key functions that keep our busy office humming.
This is a full-time role based in ICT's Melbourne office. You will have experience in general administration support and enjoy being the first port of call for wide-ranging queries.
This role encompasses administration, customer support, and coordination across the business.
**Reception and Administration**:
- Greet visitors to ICT and assist as required with signing in using the ICT visitor management software
- General office administration duties as required
- Collect, sort and distribute mail
- Providing visitors with beverages / arrange refreshments
- Ordering office supplies as needed
- Arrange office catering for training / events
**Customer Service**:
- Forwarding customer requests and queries to appropriate staff for resolution
- Taking, progressing and monitoring customer orders, providing confirmation as required
- Providing follow-up to ensure queries have been resolved
- Communicating with customers throughout shipping process to ensure they are informed with orders, back orders, shipping timelines etc.
- Processing returned goods as required
- Communicating and issuing customer invoicing, accounts payable, overdue or received payments
- Monitoring sales in-box and processing orders and responding to enquiries in a timely manner
- Ensuring database / customer information is accurate and up to date as applicable
- Assisting Sales team to onboard new customers
Successful applicants must be legally entitled to work in Australia, and will be asked to consent to background and medical pre-employment checks.
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