Team Leader, Complaints

4 months ago


Melbourne, Australia Victorian Building Authority Full time

Location: Melbourne | CBD

Job type: Full time

Organisation: Victorian Building Authority

**Salary**: Salary not specified

Occupation: Other

Reference: VG/1763-24

A fantastic ongoing opportunity to join our Complaints & Statutory Referrals team.
- ** Permanent full-time position**:

- **Saraly range $105,479 to $116,550 plus Superannuation**:

- **CBD office location/ hybrid working**

**Position Overview**:
The Team Leader provides support and guidance to staff to develop their skillset, strive for excellence and meet the organisations priorities, managing performance to motivate the team and resolve knowledge gaps.

The role provides case advice and attend to escalated and complex high-risk matters, settle priorities and direct activities to ensure consistent, responsive, efficient and effective service delivery.

The Team Leader also works collaboratively across teams and divisions to support the achievement of organisational goals.

**Who we are looking for**:

- Demonstrated experience in managing and developing teams.
- Experience in working within a legislative or regulatory environment.
- Demonstrated problem solving skills with the ability to analyse issues, draw conclusions and evaluate effectiveness.
- Highly developed communication, interpersonal and negotiation skills, ability to liaise and consult across all levels and manage stakeholder relationships.

**VBA Commitment**

We encourage you to discuss flexible work options with the hiring manager during the recruitment process.

**How to Apply**
- A copy of your resume.
- A cover letter addressing the key selection criteria.

**Important information


  • Complaints Team Lead

    1 month ago


    Melbourne, Australia Sustain Recruit Full time

    Are you a natural leader with a knack for turning challenges into opportunities? Do you thrive on guiding teams to deliver exceptional results in the complex world of superannuation? If so, we have an exciting opportunity that might be your perfect next step! SustainRecruit have partnered with a leader in the superannuation space, to recruit a Complaints...


  • Melbourne, Australia UniSuper Full time

    **About US** UniSuper is a place for people who want to make a difference in their work and the world. As one of Australia’s largest super funds you will join an inclusive team of passionate people focused on creating a great retirement outcome for our members. You will be empowered to grow your career and contribute from day one in an organisation that...

  • Team Leader, Incidents

    6 months ago


    Melbourne, Australia Iress Full time

    Team Leader, Incidents & Complaints (Line 1) **See yourself being part of a large, transformational change? This could be the role for you!** **At Iress, we make things happen** We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the...

  • Team Leader, Incidents

    6 months ago


    Melbourne, Australia Iress Limited Full time

    See yourself being part of a large, transformational change? This could be the role for you! At Iress, we make things happen We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000...


  • Melbourne, Victoria, Australia Sustain Recruit Full time

    SustainRecruit is partnering with a leading superannuation company to find an experienced Complaints Team Lead. This role offers a fantastic opportunity for a skilled leader to join a dynamic team and drive exceptional service delivery.In this position, you will lead a team of complaints officers, fostering a supportive environment where they can excel and...


  • Melbourne, Australia AIG Full time

    #LI-JC1 At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complaints and Disputes Officer to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. AIG is a leading provider of insurance products and services for commercial and personal insurance...


  • Melbourne, Victoria, Australia Sustain Recruit Full time

    About the Role:SustainRecruit has partnered with a leading superannuation company to recruit an experienced Complaints Team Lead.In this position, you will be responsible for growing, leading, and developing a team of skilled complaints officers. You will foster a supportive environment where they can excel and deliver exceptional service.The ideal candidate...


  • Melbourne City Centre, Australia HAYS Full time

    The Australian Federal Government Department has several openings for experienced individuals. **Your new company** A Federal Government Department that helps empower and support Australians all across the country. **Your new role** - Supporting the coordination of complaints received by the NDIA including resolving at point of entry, assessing, recording...


  • Melbourne, Australia AIG Full time

    #LI-JC1 At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complaints & Disputes Manager to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. AIG Australia is a leading provider of insurance products and services for commercial and personal insurance...


  • Melbourne, Australia Talent International Full time

    australia melbourne contract au$43.82 - au$55.24 per hour**The opportunity** Our client is a community focused Federal Government Agency. They have an exciting opportunity available for multiple APS 4 & 5 Ministerial Complaints Officers to join the Internal Reviews Team in ensuring the resolution of complaints are completed in a timely manner and in...


  • Melbourne, Australia Talent International Full time

    australia melbourne contract up to au$55.24 per hour**Opportunity** Great 12 month hourly rate contract opportunities based in Broadmeadows or Geelong, APS5 level paying $55.24 per hour + Super. This is your opportunity to improve Australia’s largest healthcare reform since Medicare and protect our most vulnerable. **Roles** Multiple Complaints Handling...


  • Melbourne, Victoria, Australia Sustain Recruit Full time

    SustainRecruit is partnering with a leading superannuation provider to find an experienced Complaints Team Lead.This high-impact role involves leading a team of skilled complaints officers and fostering a supportive environment where they can excel.The ideal candidate will have 3+ years of experience in a similar position within the superannuation space,...


  • Melbourne, Australia UniSuper Full time

    **About US** UniSuper is a place for people who want to make a difference in their work and the world. As one of Australia’s leading industry super funds you will join an inclusive team of passionate people focused on creating a great retirement outcome for our members. We are recognised for our performance excellence as we strive to deliver exceptional...


  • Melbourne, Australia Link Group Full time

    **Overview** As a Complaints & Resolution Specialist, you will be responsible for: investigating, resolving and providing high quality responses to escalated customer complaints within set timeframes, on behalf of the Trustee Offices. You will be responsible for achievement of organisational, client and team targets within set timelines ensuring standards...


  • Melbourne, Victoria, Australia HiTech Group Full time

    We are seeking Complaints Resolution Specialists to join our team in Australia.Job OverviewThe successful candidates will be based out of one of our offices across Australia and will have the opportunity to work with a high-profile government department.The initial contract is until December 2024, with extensions possible. A rewarding and lucrative salary is...


  • Melbourne, Australia AIG Full time

    #LI-JC1At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complaints and Disputes Officer to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.AIG is a leading provider of insurance products and services for commercial and personal insurance customers....


  • Melbourne, Australia Talent International Full time

    australia melbourne contract up to au$55.24 per hour**The opportunity** Our client is a community focused Regulatory Federal Government Agency. They have an exciting opportunity available for multiple APS5 Complaints Officers to join the Outstanding Matters Team in resolving complaints about the quality and safety of services and supports by NDIS providers...


  • Melbourne, Australia Hudson Australia Full time

    In this role, you will be investigating, reconciliating and writing assessments about complaints. This full time hybrid role is based in Melbourne Central, is a sweet 3 - 6 month contract with a possible extension starting asap. **Job Details**: - 3- 6 Month Contract - Possible extension - Melbourne Central - Close to public transport - Attractive hourly...


  • Melbourne, Australia Talent International Full time

    australia melbourne contract au$43.82 - au$55.24 per hour**Opportunity** Great full time hourly rate contract opportunities for an initial 12 months, paying $43.82 + Super & $55.24 + Super with the option to extend based in either Broadmeadows or Geelong. This is your opportunity to improve Australia’s largest healthcare reform since Medicare and protect...


  • Melbourne, Australia Talent International Full time

    australia melbourne contract up to au$55.24 per hour**The opportunity** Our client is a community focused Regulatory Federal Government Agency. They have an exciting opportunity available for multiple APS5 Senior Complaints Officers to join the Outstanding Matters Team in resolving complaints about the quality and safety of services and supports by NDIS...