Senior Superannuation Complaints Manager

1 week ago


Melbourne, Victoria, Australia Sustain Recruit Full time

About the Role:

SustainRecruit has partnered with a leading superannuation company to recruit an experienced Complaints Team Lead.

In this position, you will be responsible for growing, leading, and developing a team of skilled complaints officers. You will foster a supportive environment where they can excel and deliver exceptional service.

The ideal candidate will have at least 3 years of experience leading a complaints function within the superannuation space. They must possess a deep understanding of superannuation processes and regulations to ensure best practices are upheld.

You will be a hands-on, proactive, and approachable leader who is passionate about shaping a high-performing team that makes a real difference in the industry.

Key Responsibilities:

  • Lead a team of complaints officers to achieve exceptional results
  • Develop and implement effective complaint resolution strategies
  • Maintain knowledge of superannuation regulations and best practices
  • Collaborate with stakeholders to resolve complex complaints

What We Offer:

  • A competitive salary range of $120,000 - $140,000 per annum, plus superannuation and benefits
  • A hybrid work week with 2-3 days in office
  • Opportunities for professional development and growth
  • A dynamic and collaborative work environment

We are looking for an experienced and dedicated professional who is passionate about making a positive impact in the superannuation industry.

If you are a motivated and results-driven individual who is eager to take on a new challenge, we encourage you to apply for this exciting opportunity.



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