Complaints Resolution Officer

3 weeks ago

Melbourne, Australia Hudson Australia Full time

In this role, you will be investigating, reconciliating and writing assessments about complaints. This full time hybrid role is based in Melbourne Central, is a sweet 3 - 6 month contract with a possible extension starting asap.

**Job Details**:

- 3- 6 Month Contract
- Possible extension
- Melbourne Central
- Close to public transport
- Attractive hourly rate of $50-$55p/h
- Hybrid work setting
- Employee discounts and offers as a flexhiver
- Easy to fill timesheet and on-time weekly payment

**Responsibilities**:

- Serve as the primary point of contact for customers, clients, or stakeholders who have raised complaints or concerns, ensuring timely and empathetic responses.
- Conduct thorough investigations into complaints, gathering relevant information and documentation to understand the root cause of the issue.
- Work closely with internal departments or teams to address complaints and implement corrective actions to prevent similar issues from recurring in the future.
- Maintain detailed records of complaints, resolutions, and any follow-up actions taken to ensure accountability and track trends over time.
- Strive to achieve mutually satisfactory resolutions for all parties involved, while upholding company policies, procedures, and regulatory requirements.

**Job Requirements**:

- Previous experience in complaint resolution or investigations.
- Excellent written and verbal communication skills, including the ability to summarise issues and communicate outcomes clearly and logically
- Understanding of the concept of independence and the ability to work in a way that upholds the highest levels of impartiality
- Ability to be agile, juggle competing priorities and successfully manage a busy caseload to meet your targets
- High level of professionalism, resilience and empathy
- Must have full Work Rights in Australia and be willing to undertake a Criminal History Check

Interested? Make sure to apply

  • Resolutions Officer, Intake

    3 weeks ago

    Melbourne, Australia Health Complaints Commissioner Full time

    Location: Melbourne | CBD Job type: Fixed term / 12 Months Organisation: Health Complaints Commissioner **Salary**: $90,067 - $102,192 Occupation: Administration/Secretarial Reference: VG/1700598 ***: **Resolutions Officer, Intake & Early Resolutions** **x1 Fixed term (12 months), Full or part time** Resolutions Officers manage caseloads of...

  • Complaints Resolution Officer

    2 weeks ago

    Melbourne, Australia Cbus Full time

    Complaints Resolution Officer **About Cbus** Created by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund...

  • Complaints Resolution Officer

    1 week ago

    Melbourne, Victoria, Australia Cbus Full time

    Complaints Resolution OfficerAbout CbusCreated by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been...

  • Resolutions Officer

    3 weeks ago

    Melbourne, Australia Health Complaints Commissioner Full time

    Location: Melbourne | CBD Job type: Full time / Ongoing Organisation: Health Complaints Commissioner **Salary**: $92,332 - $104,762 Occupation: Regulatory Governance and Compliance Reference: VG/DH/HCC/1774210 The Department of Health plays a critical role in the Victorian health system and is responsible for shaping it to meet the health needs of all...

  • Customer Resolutions Consultant

    5 days ago

    Melbourne, Australia Resolution Life Full time

    At Resolution Life, we’re proud to have evolved into a global business under the Resolution Life name. For customers, advisers, companies and the industry. We’re making an impact worldwide Resolution Life Group is a global life insurance group focusing on the acquisition and management of in-force life insurance policies. With assets of $31 billion and...

  • Customer Resolutions Consultant

    1 week ago

    Melbourne, Australia Resolution Life Full time

    Customer Resolutions Consultant **At Resolution Life, we're proud to have evolved into a global business under the Resolution Life name. For customers, advisers, companies and the industry. We're making an impact worldwide** Resolution Life Group is a global life insurance group focusing on the acquisition and management of in-force life insurance...

  • Complaints Resolution Officer

    1 week ago

    Melbourne, Victoria, Australia EFinancialCareers Ltd. Full time

    About Cbus Created by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds.For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry.As an award-winning fund we've been recognised for the benefits...

  • Complaints Resolution Officer

    1 week ago

    Melbourne, Victoria, Australia eFinancialCareers Ltd. Full time

    About CbusCreated by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been recognised for the benefits...

  • Complaints Resolution Officer

    1 week ago

    Melbourne, Victoria, Australia eFinancialCareers Ltd. Full time

    About CbusCreated by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been recognised for the benefits...

  • Compensation Complaints Resolution Officer

    1 week ago

    Melbourne, Victoria, Australia EFinancialCareers Ltd. Full time

    Compensation Complaints Resolution Officer Compensation Complaints Resolution Officer Cbus Melbourne, Australia Compensation Complaints Resolution Officer Cbus Melbourne, Australia Posted 1 day ago Permanent Competitive Compensation Complaints Resolution Officer About Cbus Created by workers, for workers, Cbus Super is one of Australia's most successful...

  • Compensation Complaints Resolution Officer

    2 weeks ago

    Melbourne, Victoria, Australia eFinancialCareers Ltd. Full time

    Compensation Complaints Resolution Officer Compensation Complaints Resolution Officer Cbus Melbourne, Australia Compensation Complaints Resolution Officer Cbus Melbourne, Australia Posted 1 day ago Permanent Competitive Compensation Complaints Resolution Officer About CbusCreated by workers, for workers, Cbus Super is one of Australia's most successful...

  • Compensation Complaints Resolution Officer

    2 weeks ago

    Melbourne, Victoria, Australia eFinancialCareers Ltd. Full time

    Compensation Complaints Resolution OfficerCompensation Complaints Resolution OfficerCbusMelbourne, AustraliaCompensation Complaints Resolution OfficerCbusMelbourne, AustraliaPosted 1 day agoPermanentCompetitiveCompensation Complaints Resolution OfficerAbout CbusCreated by workers, for workers, Cbus Super is one of Australia's most successful Superannuation...

  • Compensation Complaints Resolution Officer

    2 weeks ago

    Melbourne, Australia Cbus Full time

    Compensation Complaints Resolution Officer **About Cbus** Created by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an...

  • Compensation Complaints Resolution Officer

    2 weeks ago

    Melbourne, Victoria, Australia Cbus Full time

    Compensation Complaints Resolution OfficerAbout CbusCreated by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning...

  • Manager, Resolutions

    5 days ago

    Melbourne, Australia Health Complaints Commissioner Full time

    Location: Melbourne | CBD Job type: Fixed term / 6 months Organisation: Health Complaints Commissioner **Salary**: $130,673 - $152,772 Occupation: Administration/Secretarial Reference: VG/1803624 The Health Complaints Commissioner (HCC) is an independent statutory officer whose role is established under the Health Complaints Act 2016. HCC staff are...

  • Complaints Early Resolutions Officer

    5 days ago

    Melbourne, Australia Link Group Full time

    **Overview** As a Complaints Early Resolutions Officer, you will be responsible for: investigating, resolving and providing high quality responses to escalated customer complaints within 5 working days of receipt. The role identifies systemic and material issues and contributes to operational process improvements in order to drive improved member and...

  • Complaints Early Resolutions Officer

    1 week ago

    Melbourne, Victoria, Australia Link Group Full time

    OverviewAs a Complaints Early Resolutions Officer, you will be responsible for: investigating, resolving and providing high quality responses to escalated customer complaints within 5 working days of receipt.The role identifies systemic and material issues and contributes to operational process improvements in order to drive improved member and employer...

  • Compensation Complaints Resolution Officer

    4 days ago

    Melbourne, Australia Cbus Full time

    About Cbus Created by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been recognised for the benefits...

  • Compensation Complaints Resolution Officer

    3 days ago

    Melbourne, Victoria, Australia Cbus Full time

    About Cbus Created by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been recognised for the benefits...

  • Complaints & Resolution Specialist

    2 months ago

    Melbourne, Australia Link Group Full time

    **Overview** As a Complaints & Resolution Specialist, you will be responsible for: investigating, resolving and providing high quality responses to escalated customer complaints within set timeframes, on behalf of the Trustee Offices. You will be responsible for achievement of organisational, client and team targets within set timelines ensuring standards...