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Member Care Consultant
3 months ago
- Parramatta Location brand new offices located opposite Parramatta station
Tenacity CX have partnered with one of Australia's largest not-for-profit health insurers and have an opportunity for the next customer service and retentions superstar
Join a fun, social, most importantly supportive team who are committed to investing in the health and happiness of both their members and their people.
We are after Customer Service super stars to work as a part of this retentions team - we are open to experience (contact centre/retentions/retail/hospitality/office).
Responsibilities:
- Manage a mixture of both inbound and outbound retentions calls to existing members ensuring customers are educated on products and benefits that are best suited to their needs
- Provide a personal and informed customer service experience in every interaction with members, answering enquiries in a clear nontechnical manner
- Identifying customer's needs through effective questioning & active listening skills
Skills and attributes required:
- Strong written and verbal communication skills
- A passion for customer service and sales along with a keen interest in Health Insurance
- Highly analytical with excellent attention to detail
- Solutions focused Ability to make informed decisions in a time poor environment
- Ability to work well and collaborate with a team to achieve team targets a big team player
What's in it for you:
- $63,792 INCL Super + 9.5% loading
- 3 months in office & then 50/50 blended WFH (Two days in office & three from home)
- BRAND NEW purpose build offices
- Join a fun collaborative team who are invested in your career
- Full training & development opportunities
- Study assistance and paid parental leave scheme
- Discounts on health and other insurance
Word format below - We are interviewing immediately
