Customer Success Advocate
3 months ago
**Company Description**
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
You may have current experience providing customer service in hospitality, retail, or another customer-focused role. You will work with your lead and Square teammates to develop a career in a technology company, better understand the unique challenges faced by Australian (and international) small business owners, and help promote long-term success for Square in Australia.
This role can be based in either our Melbourne or Sydney offices through a hybrid of in-office and remote working, but also remotely anywhere on the east coast of Australia. Multiple positions are available.
You will:
- Spend the majority of your day (up to 80% of your shift) working with Square sellers by handling inbound phone inquiries in a fast-paced environment
- Identify, document, take ownership of sellers' issues and see problems through to resolution, escalating feature requests
- Analyse trends in sellers issues and suggest improvement ideas and plans
- Work with internal Squares and our Square Australia sellers with empathy, being willing to seek different perspectives, take principled risks and have a focus on inventing and learning
- Occasionally work on public holidays to support our Square Australia sellers
**Qualifications**
You have:
- The ability to work with Australia-based sellers in English (writing and phone), and global Square colleagues in English (reading, writing and video meetings)
- Experience working in a customer support role or a background in hospitality, retail or a customer-facing role
- Comfort with ambiguity and resilient when facing rapid change
- Problem-solving skills - you enjoy digging into a problem and finding a solution
- The soft skills to engage with sellers over the phone, asking questions and offering solutions for their business
- The ability to tailor a custom customer support experience to address the unique requirements of individual Square sellers
- A strong interest in receiving and implementing feedback and focus on improvement
- A passion for Square and desire to help sellers
**Additional Information**
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. **_Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our_**_ I+D page_**_._**
**Perks**
We want you to be well and thrive. Our global benefits package includes:
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources
- Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds
-
Customer Success Advocate
1 day ago
Melbourne, Victoria, Australia Square (Block) Full timeCustomer Success Advocate Role at Square (Block)About the RoleSquare (Block) is seeking a highly motivated and customer-focused individual to join our Customer Success team as a Customer Success Advocate. In this role, you will be responsible for providing exceptional support to our sellers, helping them to get the most out of our products and services.Key...
-
Customer Success Advocate
2 weeks ago
Melbourne, Victoria, Australia Xplor Full timeAbout the OpportunityXplor is seeking a highly motivated and customer-focused Customer Success Coordinator to join our Childcare & Education vertical in Melbourne. As a key member of our team, you will play a critical role in ensuring customer satisfaction and retention.Key ResponsibilitiesCustomer Advocacy: Proactively advocate for customer needs, identify...
-
Customer Success Advocate
1 week ago
Melbourne, Victoria, Australia Xplor Education Full timeAbout the OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Coordinator in Melbourne. As a key member of our Childcare & Education vertical, you will play a critical role in ensuring our customers achieve success through the use of our platform.Your primary responsibility will be to provide...
-
Customer Success Advocate
4 days ago
Melbourne, Victoria, Australia Xplor Education Full timeAbout the OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Coordinator in Melbourne. As a key member of our Childcare & Education vertical, you will play a critical role in ensuring our customers achieve success through the use of our platform.Your primary responsibility will be to provide...
-
Customer Success Advocate
6 days ago
Melbourne, Victoria, Australia Xplor Full timeAbout the OpportunityXplor is seeking a highly motivated and customer-focused Customer Success Coordinator to join our team in Melbourne. As a key member of our Customer Success team, you will play a critical role in ensuring our customers achieve their goals and objectives through the effective use of our platform.Your Key ResponsibilitiesProvide...
-
Customer Success Advocate
2 weeks ago
Melbourne, Victoria, Australia Xplor Full time{"title": "Customer Success Coordinator", "description": "About the OpportunityXplor is seeking a Customer Success Coordinator to join our Melbourne team. As a key member of our customer success team, you will play a critical role in ensuring our customers achieve their goals and objectives through the effective use of our platform.Your primary...
-
Customer Success Advocate
1 week ago
Melbourne, Victoria, Australia Xplor Full timeAbout the OpportunityXplor is seeking a highly motivated and customer-focused Customer Success Coordinator to join our team in Melbourne. As a key member of our Customer Success team, you will play a critical role in ensuring our customers achieve their goals and objectives through the effective use of our platform.Key ResponsibilitiesProvide proactive...
-
Customer Success Advocate
3 weeks ago
Melbourne, Victoria, Australia Xplor Full timeAbout the OpportunityXplor is seeking a highly motivated and customer-focused individual to join our team as a Customer Success Coordinator in Melbourne. As a key member of our team, you will play a critical role in ensuring the success of our customers by providing exceptional support and guidance.Key ResponsibilitiesCustomer Support: Provide timely and...
-
Customer Success Advocate
2 weeks ago
Melbourne, Victoria, Australia Xplor Education Full timeAbout the OpportunityXplor Education is seeking a highly motivated and customer-focused individual to join our team as a Customer Success Coordinator in Melbourne. As a key member of our team, you will play a vital role in ensuring our customers achieve success through the use of our platform.Key Responsibilities:Customer Support: Provide timely and...
-
Customer Success Advocate
2 weeks ago
Melbourne, Victoria, Australia Dubber Full timeAbout DubberDubber is a leading provider of conversation capture and intelligence solutions, revolutionizing how businesses analyze and leverage their conversations. With cutting-edge AI technology, Dubber offers a comprehensive suite of tools and features that go beyond traditional call recording and transcription solutions.The OpportunityAs a Customer...
-
Customer Success Advocate
6 days ago
Melbourne, Victoria, Australia Xplor Education Full timeAbout the OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Coordinator in Melbourne. As a key member of our Childcare & Education vertical, you will play a critical role in ensuring the success of our customers through the use of our platform.Your primary responsibility will be to provide...
-
Customer Success Advocate
6 days ago
Melbourne, Victoria, Australia Xplor Education Full timeAbout the OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Coordinator in Melbourne. As a key member of our Childcare & Education vertical, you will play a critical role in ensuring the success of our customers through the use of our platform.Your primary responsibility will be to provide...
-
Customer Success Advocate
6 days ago
Melbourne, Victoria, Australia Dubber Full timeAbout DubberDubber is a leading global organisation revolutionising conversation capture and intelligence. With cutting-edge AI technology, Dubber provides a comprehensive suite of tools and features that goes beyond traditional call recording and transcription solutions.The OpportunityAs part of the Global Customer Operations Team, Customer Success Advisors...
-
Customer Success Advocate
1 day ago
Melbourne, Victoria, Australia Xplor Education Full timeAbout the OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Coordinator in Melbourne. As a key member of our Customer Success team, you will play a critical role in ensuring our customers achieve their goals and objectives through the effective use of our platform.Your primary responsibility...
-
Customer Success Advocate
1 day ago
Melbourne, Victoria, Australia Dubber Full timeAbout DubberDubber is a leading provider of conversation capture and intelligence solutions, revolutionizing how businesses analyze and leverage their conversations. With cutting-edge AI technology, Dubber offers a comprehensive suite of tools and features that go beyond traditional call recording and transcription solutions.The OpportunityAs a Customer...
-
Customer Success Advocate
3 weeks ago
Melbourne, Victoria, Australia Xplor Education Full timeAbout the OpportunityXplor Education is seeking a highly motivated and customer-focused individual to join our team as a Customer Success Coordinator in Melbourne. As a key member of our team, you will play a vital role in ensuring our customers achieve success through the use of our platform.Key Responsibilities:Customer Support: Provide timely and...
-
Customer Success Advocate
3 days ago
Melbourne, Victoria, Australia Xplor Education Full timeAbout the OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Coordinator in Melbourne. As a key member of our Childcare & Education vertical, you will play a critical role in ensuring the success of our customers through the use of our platform.Your primary responsibility will be to provide...
-
Customer Success Advocate
3 weeks ago
Melbourne, Victoria, Australia Xplor Full timeAbout the OpportunityXplor is seeking a highly motivated and customer-focused individual to join our team as a Customer Success Coordinator in Melbourne. As a key member of our team, you will play a critical role in ensuring our customers achieve success through the use of our platform.Key ResponsibilitiesProvide proactive support to customers across the...
-
Customer Success Advocate
3 weeks ago
Melbourne, Victoria, Australia EonX Full timeAbout the RoleThe Customer Success Representative role at EonX is a key position that ensures our clients achieve success with our proprietary, white-labeled bill payments platform.As a vital member of our team, you will collaborate closely with Business Development Managers to deliver a seamless customer onboarding experience. Your primary responsibilities...
-
Customer Success Advocate
2 weeks ago
Melbourne, Victoria, Australia Dubber Corporation Full timeAbout Dubber CorporationDubber Corporation is the world's leader in conversation capture and intelligence, revolutionising how businesses capture, analyse, and leverage their conversations. With cutting-edge AI technology, Dubber provides a comprehensive suite of tools and features that goes beyond traditional call recording and transcription solutions.Built...
