Customer Success Advocate
1 week ago
About Dubber
Dubber is a leading provider of conversation capture and intelligence solutions, revolutionizing how businesses analyze and leverage their conversations. With cutting-edge AI technology, Dubber offers a comprehensive suite of tools and features that go beyond traditional call recording and transcription solutions.
The Opportunity
As a Customer Success Advisor at Dubber, you will play a vital role in growing and enabling the Dubber customer base. You will work closely with Partners and End Customers to activate and use their Dubber services, unlocking the value within voice. Your key focus areas will include:
- Proactive contact to new Dubber customers to assist them with activating, general training, and usage.
- Work with customers to understand their needs and present solutions using Dubber products and services.
- Nurturing leads to hand over to Sales teams.
- Regular contact with customers post-activation to drive engagement and proactively resolve problems and ensure customers are getting the full value from Dubber's products.
- Drive awareness of new products and features to customers and Partners.
- Fulfilment of orders.
- Facilitate virtual onboarding sessions with End Customers and Partners.
About You
To be successful in this role, you will need to be a people person, able to build rapport and develop relationships quickly. You will be a self-starter and a fast learner, able to adapt to change and thrive in a fast-paced environment. You will be results-driven, customer experience-obsessed, and detail-oriented, with excellent verbal and written communication skills.
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