Customer Success Advocate

3 days ago

Melbourne, Victoria, Australia Xplor Education Full time
About the Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Coordinator in Melbourne. As a key member of our Childcare & Education vertical, you will play a critical role in ensuring the success of our customers through the use of our platform.

Your primary responsibility will be to provide exceptional customer service, ensuring that our customers are satisfied with our products and services. This will involve responding to customer inquiries, resolving issues, and providing proactive support to prevent potential problems.

You will also be responsible for assigning tickets to the wider team, working closely with colleagues to ensure that customer issues are resolved efficiently and effectively.

In addition to your customer-facing responsibilities, you will also be involved in the implementation of systems improvement initiatives and the introduction and roll-out of new technologies.

We offer a hybrid and flexible working model, where you will spend 2-3 days per week in the office and the rest working from home.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Assign tickets to the wider team, working closely with colleagues to ensure that customer issues are resolved efficiently and effectively
  • Work closely with the wider team to implement systems improvement initiatives and introduce new technologies
  • Monitor the performance of systems and assist with the identification of potential issues
Requirements
  • 1-2 years of previous experience in a customer-facing position
  • Excellent written and verbal English skills, as well as a confident phone manner and active listening skills
  • Excellent customer service skills, demonstrated daily by working quickly and accurately to resolve customer queries
  • Ability to multitask, prioritize, and manage time effectively
  • Awareness of your own strengths and areas for growth, and a desire to develop and apply new skills
What We Offer
  • A hybrid and flexible working model, with 2-3 days per week in the office and the rest working from home
  • Ongoing dedication to Diversity & Inclusion initiatives, including a D&I Council and Global Mentorship Program
  • Access to free mental health support

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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