Customer Success Advocate
5 days ago
Xplor is seeking a highly motivated and customer-focused Customer Success Coordinator to join our team in Melbourne. As a key member of our Customer Success team, you will play a critical role in ensuring our customers achieve their goals and objectives through the effective use of our platform.
Key Responsibilities- Provide proactive support to customers across the Office platform, ensuring they have a seamless and successful experience.
- Assign and manage tickets, responding to customer enquiries in a timely and professional manner.
- Work closely with the wider team to identify and resolve customer issues, ensuring high levels of customer satisfaction.
- Maintain a broad knowledge of all company products, services, and promotions, providing expert advice to customers as needed.
- Support the implementation of systems improvement initiatives and the introduction and roll-out of new technologies.
- Monitor the performance of systems and assist with the identification of potential issues.
- 1-2 years of previous experience in a customer-facing position.
- Excellent written and verbal English skills, with a confident phone manner and active listening skills.
- Excellent customer service skills, with the ability to work quickly and accurately to resolve customer queries.
- Ability to multitask, prioritise, and manage time effectively.
- Awareness of your own strengths and areas for growth, with a desire to develop and apply new skills.
- A true team player who understands the importance of collaboration and communication.
- A hybrid and flexible working model, with 2-3 days per week in the office and the rest working from home.
- Ongoing dedication to Diversity & Inclusion initiatives, including a D&I Council and Global Mentorship Program.
- Access to free mental health support and a range of employee benefits.
- Opportunities for career growth and development, with a focus on employee success and well-being.
To apply for this exciting opportunity, please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you
-
Customer Success Advocate
2 weeks ago
Melbourne, Victoria, Australia Xplor Full timeAbout the OpportunityXplor is seeking a highly motivated and customer-focused Customer Success Coordinator to join our Childcare & Education vertical in Melbourne. As a key member of our team, you will play a critical role in ensuring customer satisfaction and retention.Key ResponsibilitiesCustomer Advocacy: Proactively advocate for customer needs, identify...
-
Customer Success Advocate
6 days ago
Melbourne, Victoria, Australia Xplor Education Full timeAbout the OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Coordinator in Melbourne. As a key member of our Childcare & Education vertical, you will play a critical role in ensuring our customers achieve success through the use of our platform.Your primary responsibility will be to provide...
-
Customer Success Advocate
21 hours ago
Melbourne, Victoria, Australia Xplor Education Full timeAbout the OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Coordinator in Melbourne. As a key member of our Childcare & Education vertical, you will play a critical role in ensuring our customers achieve success through the use of our platform.Your primary responsibility will be to provide...
-
Customer Success Advocate
3 days ago
Melbourne, Victoria, Australia Xplor Full timeAbout the OpportunityXplor is seeking a highly motivated and customer-focused Customer Success Coordinator to join our team in Melbourne. As a key member of our Customer Success team, you will play a critical role in ensuring our customers achieve their goals and objectives through the effective use of our platform.Your Key ResponsibilitiesProvide...
-
Customer Success Advocate
1 week ago
Melbourne, Victoria, Australia Xplor Full time{"title": "Customer Success Coordinator", "description": "About the OpportunityXplor is seeking a Customer Success Coordinator to join our Melbourne team. As a key member of our customer success team, you will play a critical role in ensuring our customers achieve their goals and objectives through the effective use of our platform.Your primary...
-
Customer Success Advocate
2 weeks ago
Melbourne, Victoria, Australia Xplor Full timeAbout the OpportunityXplor is seeking a highly motivated and customer-focused individual to join our team as a Customer Success Coordinator in Melbourne. As a key member of our team, you will play a critical role in ensuring the success of our customers by providing exceptional support and guidance.Key ResponsibilitiesCustomer Support: Provide timely and...
-
Customer Success Advocate
2 weeks ago
Melbourne, Victoria, Australia Xplor Education Full timeAbout the OpportunityXplor Education is seeking a highly motivated and customer-focused individual to join our team as a Customer Success Coordinator in Melbourne. As a key member of our team, you will play a vital role in ensuring our customers achieve success through the use of our platform.Key Responsibilities:Customer Support: Provide timely and...
-
Customer Success Advocate
1 week ago
Melbourne, Victoria, Australia Dubber Full timeAbout DubberDubber is a leading provider of conversation capture and intelligence solutions, revolutionizing how businesses analyze and leverage their conversations. With cutting-edge AI technology, Dubber offers a comprehensive suite of tools and features that go beyond traditional call recording and transcription solutions.The OpportunityAs a Customer...
-
Customer Success Advocate
3 days ago
Melbourne, Victoria, Australia Xplor Education Full timeAbout the OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Coordinator in Melbourne. As a key member of our Childcare & Education vertical, you will play a critical role in ensuring the success of our customers through the use of our platform.Your primary responsibility will be to provide...
-
Customer Success Advocate
3 days ago
Melbourne, Victoria, Australia Xplor Education Full timeAbout the OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Coordinator in Melbourne. As a key member of our Childcare & Education vertical, you will play a critical role in ensuring the success of our customers through the use of our platform.Your primary responsibility will be to provide...
-
Customer Success Advocate
3 days ago
Melbourne, Victoria, Australia Dubber Full timeAbout DubberDubber is a leading global organisation revolutionising conversation capture and intelligence. With cutting-edge AI technology, Dubber provides a comprehensive suite of tools and features that goes beyond traditional call recording and transcription solutions.The OpportunityAs part of the Global Customer Operations Team, Customer Success Advisors...
-
Customer Success Advocate
2 weeks ago
Melbourne, Victoria, Australia Xplor Education Full timeAbout the OpportunityXplor Education is seeking a highly motivated and customer-focused individual to join our team as a Customer Success Coordinator in Melbourne. As a key member of our team, you will play a vital role in ensuring our customers achieve success through the use of our platform.Key Responsibilities:Customer Support: Provide timely and...
-
Customer Success Advocate
2 weeks ago
Melbourne, Victoria, Australia Xplor Full timeAbout the OpportunityXplor is seeking a highly motivated and customer-focused individual to join our team as a Customer Success Coordinator in Melbourne. As a key member of our team, you will play a critical role in ensuring our customers achieve success through the use of our platform.Key ResponsibilitiesProvide proactive support to customers across the...
-
Customer Success Advocate
2 weeks ago
Melbourne, Victoria, Australia EonX Full timeAbout the RoleThe Customer Success Representative role at EonX is a key position that ensures our clients achieve success with our proprietary, white-labeled bill payments platform.As a vital member of our team, you will collaborate closely with Business Development Managers to deliver a seamless customer onboarding experience. Your primary responsibilities...
-
Customer Success Advocate
2 weeks ago
Melbourne, Victoria, Australia Dubber Corporation Full timeAbout Dubber CorporationDubber Corporation is the world's leader in conversation capture and intelligence, revolutionising how businesses capture, analyse, and leverage their conversations. With cutting-edge AI technology, Dubber provides a comprehensive suite of tools and features that goes beyond traditional call recording and transcription solutions.Built...
-
Customer Success Advocate
1 week ago
Melbourne, Victoria, Australia Xplor Education Full timeAbout the OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Coordinator in Melbourne. As a key member of our Childcare & Education vertical, you will play a critical role in ensuring the success of our customers through the use of our platform.Your primary responsibility will be to provide...
-
Customer Success Advocate
2 weeks ago
Melbourne, Victoria, Australia Dubber Corporation Full time{"About Dubber": "Dubber is a global leader in conversation capture and intelligence, revolutionizing how businesses capture, analyze, and leverage their conversations. With cutting-edge AI technology, Dubber provides a comprehensive suite of tools and features that goes beyond traditional call recording and transcription solutions. Built to scale to meet...
-
Customer Advocate
2 weeks ago
Melbourne, Victoria, Australia Versent Full timeAbout the RoleWe are seeking an experienced Customer Advocate to join our team at Versent. As a key member of our Growth team, you will play a critical role in building and maintaining deep, trusted partnerships with our core and strategic customers.Key ResponsibilitiesDevelop and maintain strong relationships with senior customer stakeholders to drive...
-
Customer Success Manager
1 week ago
Melbourne, Victoria, Australia ClickView Full time{"title": "Customer Success Manager", "description": "Transform Education with ClickViewAt ClickView, we're on a mission to revolutionize education through the power of video. As a Customer Success Manager, you'll play a vital role in delivering exceptional customer experiences and driving engagement with our platform.With a strong background in account...
-
Customer Advocate
2 weeks ago
Melbourne, Victoria, Australia Versent Full timeAbout the RoleWe are seeking an experienced Customer Advocate to join our team at Versent. As a key member of our Growth team, you will play a critical role in driving business growth and building deep, trusted partnerships with our core and strategic customers.Key ResponsibilitiesDevelop and maintain strong relationships with senior customer stakeholders to...
