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Customer Relationship Coordinator

4 months ago

Point Cook, Australia Simonds Group Full time

**Job no**: 496272

**Work type**: Full Time Maximum Term

**Location**: Point Cook

**Categories**: Customer Service

**ABOUT US**

Throughout our history, Simonds Homes has developed a reputation for building Australia's best homes. Our goal is not only to provide our customers with high quality, affordable homes in some of the best land developments in Australia, but to ensure that they receive comprehensive and outstanding customer service throughout their home building journey. We’re also a solid publicly listed company with strong financial backing.

**THE OPPORTUNITY**

We are seeking a** Customer Relationship Coordinator** (or CRC for short) for a **12-month maximum term** to join our busy **Point Cook **office. As a CRC, your primary focus is to manage a portfolio of clients and guide them through the process of building their new home. This can involves tasks such as:

- Communicate with all clients on a weekly basis to provide regular updates
- Manage all pre-site and on-site administration per client
- Coordinate and book meetings with clients
- Ensure that all client files are updated with appropriate notes/information
- Liaise with banks/mortgage lenders re client finance approvals
- Maintain a current working knowledge of Simonds product and relevant promotions
- Communicate and liaise with other departments around file progress as required

**WHO YOU ARE**

We're looking for someone with proven administration experience, preferably within the residential building industry or similar. In addition, experience in delivering outstanding customer service to a diverse range of both internal and external customers is essential.

You have an adaptable communication style which enables you to build rapport quickly and easily and enjoy a thriving, fast paced environment. Whilst our CRCs have their own portfolio of clients to oversee, being able to work collaboratively within a tight-knit team is also vital.

You have the capacity to multi-task and have a flexible and adaptable approach to your work. Having high attention to detail, the ability to meet deadlines and have demonstrated planning/organisational and time management skills are desired.

**WHY JOIN US?**

Aside from a fantastic opportunity to join one of Australia's leading residential builders, Simonds can offer you:

- Great benefits across a wide range of products and services including a generous discount on our award-winning homes as well as all the great things that go in them.
- Access to our free employee well-being program, including counselling, nutritional, financial, and legal support for both you and your immediate family.
- Discounted health insurance.
- Simonds ‘Reward Days’ i.e. an additional day of annual leave each calendar year.

**_ Please note:_**_ _
- You must have unlimited Australian work rights to be considered for this role._
- Simonds Group is also committed to providing a safe and healthy work environment for all and requires all employees to be double vaccinated or have a valid medical exemption._
- Recruitment agencies, thanks for thinking of us but we've got this one covered._

**Advertised**: 04 Jul 2023 AUS Eastern Standard Time
**Applications close**: