Customer Experience Coordinator
3 weeks ago
You might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.- We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.- Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.**What's on Offer?**
- Competitive salary package + bonus
- 6 Months Paid Parental Leave
- Paid Volunteer Leave as part of giving back to the local community.
- Staff discounts on our Ingenia Holiday Parks
**About the Role**
Our Development team at Ingenia is looking for a Customer Experience Coordinate to support our residential lifestyle community at Victoria Point. This opportunity will see you coordinating the handover and delivery process of new home settlements to ensure that all customers are provided with a seamless transition into the Community. This is an opportunity for an individual with administrative experience who has an interest in real estate sales, housing construction and providing great customer experiences**.**
**Key Accountabilities**
- Act as a key point of contact for the customer from contract exchange through to settlement and the completion of applicable warranty periods
- Actively drive positive relationships with external stakeholders including coordinating with our builders onsite to enhance external networks & ensure commercial outcomes for Ingenia
- Responsible for quality control inspections on completed new homes
- Manage and coordinate pre-settlement inspections, settlement and post-settlement maintenance procedures, including 90 day maintenance inspections
- Assist residents with all questions and reasonable requests in relation to the purchase of their new home
- Input all home maintenance and warranty related information, data, updates and/or issues into the CRM database
- Track and identify outstanding maintenance items against assigned projects
- Ensure that residents are informed of necessary dates, changes and information relating to their new home purchase, maintenance period or warranty
- Negotiate and resolve disputes in a professional manner
- Perform administrative duties as required
- Maintain professional conduct at all times, acting as an ambassador for Ingenia Communities
**About You**
- Customer service oriented with strong interpersonal and presentation skills
- Strong attention to detail in defect management
- Highly presentable with the ability to communicate with a variety of stakeholders
- Strong computer literacy skills (MS Office, Outlook and Excel)
- Knowledge and use of Microsoft Dynamics CRM
- Previous administration experience
- Strong organizational skills with a proven ability to work to deadlines
- Articulate and well spoken
- Proactive team player
- Confident and proficient at dealing with people
- High level of ethics and integrity in all dealings
- Attentive listener
**Culture and Benefits
-
Coordinator
2 weeks ago
Victoria Point, Australia YMCA Brisbane Full timeWe are currently recruiting for a **Coordinator** on a **full time basis, 38 hours per week** to join our brand new team at **YMCA Victoria Point Outside School Hours Care (OSHC).** In this position, you will be the leader of the service responsible for the day-to-day running of the service and management of a team of Educators. You will receive support...
-
Assistant Coordinator
2 weeks ago
Victoria Point, Australia YMCA Brisbane Full time**The YMCA** is the fastest growing OSHC provider in the South East with over 50 services, which in turn provides our staff with the ability to grow and move through the company as their careers head to the next level. We are currently recruiting for an **Assistant Coordinator** to join our brand new team at **YMCA Victoria Point Outside School Hours Care...
-
Coordinator - Victoria Point Brisbane
6 days ago
Victoria Point, Australia Bunnings Full timeAt Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...
-
Customer Coordinator/advocate
1 week ago
Victoria Park, Australia Chorus Full time**Why work with us**: - Great work-life balance - Full-time permanent position; - Hourly rate of $31.77 - Attractive salary packaging options (up to $15,900 per year tax-free) and an additional $2,650 for Meals and Entertainment - A mobile phone for business use - Access to our Employee Assistance Program - Independent confidential counseling service - Make...
-
Vet Coordinator
2 weeks ago
Victoria Point, Australia YMCA Brisbane Full time**YMCA Vocational Schools** provide adjusted education programs and vocational training to secondary students, who would benefit from an alternative learning environment. With campuses across Brisbane, the school supports students in their journey to employment. Students participate in programs dedicated to enhancing practical and personal skills, at a pace...
-
Vet Coordinator
4 weeks ago
Victoria Point, Australia YMCA Brisbane Full time**YMCA Vocational Schools** provide adjusted education programs and vocational training to secondary students, who would benefit from an alternative learning environment. With campuses across Brisbane, the school supports students in their journey to employment. Students participate in programs dedicated to enhancing practical and personal skills, at a pace...
-
Customer Service Attendant
1 week ago
Victoria Point, Australia Pressed Dry Cleaning Full timeOur **Customer Service Attendants** are the first point of contact in providing exemplary service to our loyal customer base. You will welcome customers, receive and prepare garments for cleaning, and complete payment transactions. **Key tasks**: - input incoming orders, complete order pick-ups - complete payment transactions and daily till...
-
Vet Coordinator
4 weeks ago
Victoria Point, Australia YMCA Brisbane Full timeHi, Hello, Galang nguruindhau, Gude, Wiswai **About the team** Y Schools Queendland is on a mission to support our young people with their education in a safe and inclusive environment. We do this by having amazing teachers, youth workers, counsellors and curriculum to create an environment that makes people want to be at school and learn. **Y Schools...
-
Customer Experience Specialist
3 weeks ago
Victoria Park, Australia Autoleague Full timeExciting and rewarding career opportunity - Dynamic and supportive workplace culture - Located in a vibrant and central location Are you passionate about providing exceptional customer service and creating unforgettable experiences for customers? If you're a self-motivated team player with outstanding communication skills and a desire to exceed targets, we...
-
Customer Experience Specialist
3 weeks ago
Victoria Park, Australia Autoleague Full timeExciting and rewarding career opportunity - Dynamic and supportive workplace culture - Career opportunity with one of the largest automotive groups in Australia. Are you passionate about providing exceptional customer service and creating unforgettable experiences for customers? If you're a self-motivated team player with outstanding communication skills...
-
Customer Service Officer
4 weeks ago
Victoria Point, Australia YMCA Brisbane Full timeHi, Hello, Galang nguruindhau, Gude, Wiswai **About the team** The Y operates several fitness clubs across Southeast Queensland, providing gym, group fitness and aquatic facilities to the community. At the Y we’re all about community and connection and are always ready to welcome new people to become part of our fitness family. We’d love for you to...
-
Customer Service Officer
2 weeks ago
Victoria Point, Australia YMCA Brisbane Full timeThe Y Queensland is a not-for-profit organisation with leading services in childcare, fitness, schools, housing, hospitality, youth recreation and community programs. We are a vibrant, active community organisation, seeking to make a positive difference by providing each and every person with the opportunity to be healthy, happy and connected. **YMCA...
-
Customer Service Officer
2 weeks ago
Victoria Point, Australia YMCA Brisbane Full timeThe Y Queensland is a not-for-profit organisation with leading services in childcare, fitness, schools, housing, hospitality, youth recreation and community programs. We are a vibrant, active community organisation, seeking to make a positive difference by providing each and every person with the opportunity to be healthy, happy and connected. **YMCA...
-
Customer Assistant
3 weeks ago
Victoria Point, Australia Dan Murphy's Full time**Customer Assistant | Dan Murphy’s** Deliver a world-leading customer experience with an iconic Aussie brand - **Exciting customer-facing opportunity**: - **Dynamic and motivated team**: - **Competitive hourly rate with amazing team benefits** **About Dan Murphy’s** In 1952, an ambitious and plucky upstart opened a liquor store to rival his...
-
Customer Service Officer
4 weeks ago
Victoria Point, Australia YMCA Brisbane Full time**The YMCA** offers classes for children from crawling age through to 13 years, youth classes from 14 years up, and adult classes. Our programs encourage children to participate in a safe and structured environment. We have a variety of gymnastics programs for different levels to suit everyone's needs. Gymnasts gain self-confidence, develop personal...
-
Store Supervisor
2 weeks ago
Victoria Point, Australia Saigon Bakehouse Group Full timeBe a leader in something new and exciting! Van Dough is opening a brand-new store at Victoria Point, and we’re searching for an experienced and motivated Front of House (FOH) Supervisor to help us establish a warm, welcoming, and efficient environment from day one. If you have a passion for quality service and love working in a team-driven setting, this...
-
Medical Receptionist
3 weeks ago
Victoria Point, Australia National Skin Cancer Centres HealthCert Education Full timeGreat Working Environment - Casual Role - Located in Victoria Point The Role In this role you will be: - Meeting and greeting patients - Scheduling appointments and pro-actively coordinating the appointment book - Accurately entering patient data in - Processing payments - Assisting in tidying up consult rooms - Providing general administration duties as...
-
Receptionist
4 weeks ago
Victoria Point, Australia Vacenti Full time**Acknowledgement of Country** Vacenti acknowledges the Traditional Owners of the land, waters, and sea of the area that we live and work on across Australia. We acknowledge the continuing connection to their culture and pay our respects to their Elders past and present. **The opportunity** Vacenti is seeking a Part-time (30 hours per fortnight)...
-
Implementation Coordinator
1 week ago
Victoria, Australia Releaf Group Full time**Melbourne - St Kilda** Releaf Group Ltd is a leader in franchising medicinal cannabis pharmacies and clinics across Australia. We aim to provide professional, compliant, and supportive environments for patients seeking therapeutic solutions. As we continue to expand, we are seeking an Implementation Coordinator to assist our Head of Implementation with...
-
Assistant Centre Manager
4 weeks ago
Victoria Point, Australia YMCA Brisbane Full timeHi, Hello, Galang nguruindhau, Gude, Wiswai **About the team** The YMCA operates several multi-purpose fitness, aquatic and recreational centres that seek to value add to the communities they function in through providing opportunities for all individuals to grow in body, mind and spirit. We aspire to deliver exceptional customer service and highly engaged...