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Program Coordinator

4 months ago

Sydney, Australia DEPT® Full time

**WHO ARE WE?**

As the Seller Program Coordinator, you will support eBay's customer service, selling & marketing teams ensure that they are set up and supported to deliver on their customer promises. You'll work closely with their customer service/ service delivery, category management, product and other seller-facing teams along with the sellers themselves to identify opportunities for engagement & operational improvements to help deliver better seller program support to their sellers. This role reports to the senior manager for seller operations & marketing.

You will predominantly support the Seller Trade & Program Manager to help deliver on eBay's seller programs and other seller facing initiatives.

**DAY TO DAY**
- Own seller operations team reporting inclu.Selling team insights/actions and communicating it to the relevant eBay teams
- Salesforce CRM management relating to programs and initiatives
- Campaign set up & management within Salesforce / outsourced vendor campaign management & support
- Data uploads and management into Salesforce as required
- Program operations support
- Supporting the Seller Trade & Program Manager with all eBay programs inclu. eBay Plus, Item Specifics
- Program performance reporting
- Supporting Retail Promotions contracting through Salesforce and or DocuSign contract management
- Managing the program/initiative briefing process with internal stakeholders. Management of the program calendar and working out internal team resourcing to support outreach.
- Project management support for new programs
- Support inbound inquiries from sellers in relation to varying program opportunities

**YOU**
- 1-2 years working in a program or project management role
- Highly desirable - 1+ years experience with Salesforce Sales Cloud or other CRM platform experience
- Strong prioritisation skills, strategic thinking and attention to detail
- Experience in managing reporting and delivering tangible insights and actions
- Demonstrated ability to manage multiple projects and achieve communications/ marketing and customer goals
- Impeccable verbal and written communication skills
- Ability to network, build relationships and influence stakeholders upwards, downward and across teams
- Ability to self-educate, learn fast and work autonomously.
- Intermediate knowledge of excel

**WE OFFER**:

- Possibilities to do what you do best and to develop your skills further with training, development and certifications
- An excellent salary based on experience and equal pay policies
- Hybrid working between home & office, this role would require you to work in the eBay office at least two days a week
- Superannuation, private healthcare contribution, mental health support, and company sick pay scheme
- 20 days paid holiday with the opportunity to buy extra days
- Annual social budget which is used for team events (think virtual escape rooms or gaming competitions), as well as away-days, and meals out
- Free refreshments & snacks provided in the office all week, as well as drinks at 4pm on a Friday.
- We celebrate successes by rewarding teams when big projects go-live and honouring the year's top achievements at our annual awards ceremony
- Opportunity to take part in the annual DEPT® Cares Day where Depsters across the world donate their skills to support local charities

**_About DEPT®: _**_DEPT®_ is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 3,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified. _
- Learn more about our diversity, equity, and inclusion efforts _here_._