Customer Support Specialist

2 days ago

Eight Mile Plains, Queensland, Australia Simpro Software Pty Ltd Full time

About the Role

The Customer Support Representative role at Simpro Software Pty Ltd is a fantastic opportunity to join a growing, energetic team and provide exceptional support to our customers. As a key member of our support team, you will be responsible for responding to inbound phone calls, emails, and chats to assist with product and service issues.

Key Responsibilities

  • Engage with customers through various communication channels, including phone, email, and chat.
  • Respond promptly to customer inquiries and provide accurate information about our products and services.
  • Listen to customers' questions and concerns, and provide solutions or escalate issues to the designated resource.
  • Keep records of customer interactions and transactions, and maintain a positive, enthusiastic tone at all times.
  • Work collaboratively with the team to ensure all inbound support and sales communications are replied to within 10 minutes during business hours and within 1 hour during evening, weekend, or holidays.
  • Participate in additional learning or educational activities to stay up-to-date on the latest developments, trends, and regulations in the SaaS industry.

Requirements

  • Excellent customer service skills, communication, negotiation, and relationship-building skills.
  • Ability to empathize and understand the needs of clients.
  • Polite and friendly telephone manner.
  • Self-starter with resourcefulness and ability to use initiative.
  • Troubleshooting, problem-solving, and effective questioning skills.
  • Eagerness and enthusiasm to learn, along with the ability to learn quickly.
  • Good personal time management and organizational skills, with the ability to handle multiple priorities and changing schedules.

What We Offer

Simpro Software Pty Ltd is an equal opportunity employer, with a best-of-class onboarding program and a very supportive team environment. We celebrate diversity and encourage applications from Aboriginals, Torres Strait Islanders, and minority groups. Visit our website to learn more about our values and culture.

  • Customer Support Specialist

    1 week ago

    Eight Mile Plains, Queensland, Australia Simpro Software Pty Ltd Full time

    About the RoleThe Customer Support Representative role is a key position within our organization, responsible for providing exceptional support to our customers. As a member of our support team, you will be the first point of contact for customers seeking assistance with our product and services.Key ResponsibilitiesCustomer EngagementRespond to customer...

  • Customer Service Specialist

    1 week ago

    Eight Mile Plains, Queensland, Australia Stowe Australia Full time

    About the RoleStowe Australia is seeking a highly skilled Customer Service Specialist to provide first-line technical support to internal and external customers. As a key member of our IT team, you will be responsible for maintaining the efficiency and effectiveness of our IT services, ensuring high levels of customer satisfaction and quick resolution of...

  • Residential Support Specialist

    1 week ago

    Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

    Become an integral part of a dedicated team focused on empowering individuals facing life challenges. Position: Full Time - Residential Support SpecialistAbout UsCocoon Group Services is a recognized provider of NDIS-accredited Specialist Disability Accommodation (SDA) throughout Australia. Our mission is to deliver exceptional support by understanding the...

  • Learning Support Specialist

    1 week ago

    Eight Mile Plains, Queensland, Australia Max Solutions Full time

    About the RoleWe are seeking a highly motivated and dedicated Learning Support Specialist to join our team at Max Solutions. As a key member of our team, you will play a vital role in supporting the learning journey of our students.Key ResponsibilitiesSupport referrals and their transition into our education programConduct support sessions and assist...

  • Risk and Quality Specialist

    2 days ago

    Eight Mile Plains, Queensland, Australia Multicap Full time

    {"title": "Risk and Quality Specialist", "content": "About the RoleMulticap Group is seeking a highly skilled Risk and Quality Specialist to enhance mental health practice through quality assurance and improvement activities.Key ResponsibilitiesInitiate and conduct internal risk-based audit activities to support assurance of legislative, regulatory,...

  • Accounts Receivable Specialist

    1 week ago

    Eight Mile Plains, Queensland, Australia Findmea Full time

    Job Summary:We are seeking a highly organized and detail-oriented Accounts Receivable Specialist to join our team at Findmea. As a key member of our finance department, you will be responsible for managing all aspects of accounts receivable, including customer inquiries, transaction processing, and debt collection.Key Responsibilities:Process and manage...

  • Technical Solutions Specialist

    7 days ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    About the RoleThe Technical Solutions Specialist will play a pivotal role in designing and deploying technical solutions that drive business efficiency and customer satisfaction. This role requires a unique blend of analytical and technical expertise to address complex business challenges.Key ResponsibilitiesOptimize business systems through innovative...

  • Claims Management Specialist

    1 week ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    About the RoleWe are seeking a highly skilled and experienced Claims Management Specialist to join our Motor Claims Recovery Team. As a key member of our team, you will be responsible for the identification and management of recovery opportunities, liaising with internal and external stakeholders, managing complex and difficult conversations, making...

  • Receivables Specialist

    1 week ago

    Eight Mile Plains, Queensland, Australia Findmea Full time

    Receivables SpecialistAustralian Owned BusinessWork Schedule: Monday to FridayMonthly RDOParking Available OnsiteOur client is a prominent Australian design and manufacturing firm within the electrical sector. They are recognized globally for their innovative solutions in environmental control across various markets, including HVAC, Building Automation,...

  • Receivables Specialist

    1 week ago

    Eight Mile Plains, Queensland, Australia Findmea Full time

    Receivables SpecialistAustralian Owned BusinessWeekdays OnlyMonthly RDOParking Available OnsiteOur client operates as a prominent Australian design and manufacturing entity within the electrical sector. They are recognized globally for their cutting-edge environmental control solutions catering to various markets, including HVAC, Building Automation, Energy...

  • Marketing and Communications Specialist

    7 days ago

    Eight Mile Plains, Queensland, Australia Multicap Full time

    About the RoleWe are seeking a highly skilled Marketing and Communications Specialist to join our team at Multicap. As a key member of our marketing team, you will be responsible for developing and implementing marketing strategies that support our business objectives.Key ResponsibilitiesDevelop and execute marketing campaigns to promote our services and...

  • Specialist Consultant

    1 week ago

    Eight Mile Plains, Queensland, Australia Medrecruit Full time

    Job DetailsJob Title: Specialist ConsultantJob Type: Temporary, Locum CoverIndustry: HealthcareCompany: MedrecruitPosition OverviewWe are seeking a highly skilled Specialist Consultant to provide locum cover for our client. As a Specialist Consultant, you will be responsible for providing expert medical care and support to our clients.Key...

  • Specialist Consultant

    3 days ago

    Eight Mile Plains, Queensland, Australia Medrecruit Full time

    Job DetailsJob Title: Specialist ConsultantJob Type: Temporary, Locum CoverIndustry: HealthcareCompany: MedrecruitPosition OverviewWe are seeking a highly skilled Specialist Consultant to provide locum cover for our client. As a Specialist Consultant, you will be responsible for providing expert medical care and support to our clients.Key...

  • Specialist Medical Consultant

    4 days ago

    Eight Mile Plains, Queensland, Australia Medrecruit Full time

    Job DetailsMedrecruit is seeking a Specialist Consultant to fill a locum position.Key Responsibilities:Provide medical specialist services to patientsWork collaboratively with healthcare teams to deliver high-quality patient careContribute to the development of medical policies and proceduresRequirements:Current registration with the relevant medical...

  • Recovery Specialist

    4 days ago

    Eight Mile Plains, Queensland, Australia Talentpath Full time

    Job Summary:Talentpath is seeking a highly skilled and experienced Recovery Specialist to join our team. As a Recovery Specialist, you will be responsible for managing and executing recovery processes related to insurance claims.Key Responsibilities:Manage and oversee the recovery of outstanding debts related to insurance claims.Communicate effectively with...

  • RTO Relationship Development Specialist

    1 week ago

    Eight Mile Plains, Queensland, Australia Max Solutions Full time

    About the RoleWe are seeking a highly skilled RTO Relationship Development Specialist to join our team at Max Solutions. As a key member of our organization, you will be responsible for developing and maintaining strong relationships with internal and external stakeholders to drive business growth and success.Key ResponsibilitiesDevelop and implement...

  • Accounts Receivable Specialist

    5 days ago

    Eight Mile Plains, Queensland, Australia Findmea Full time

    Job Summary:We are seeking a highly organized and detail-oriented Accounts Receivable Specialist to join our team at Findmea. As a key member of our financial operations, you will be responsible for managing customer inquiries, processing account applications, and ensuring timely debt collection.Key Responsibilities:Respond to customer inquiries and resolve...

  • Vehicle Recovery Specialist

    7 days ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    About the RoleWe are seeking a highly skilled and dedicated individual to join our team as a Vehicle Recovery Specialist. As a key member of our roadside assistance team, you will play a critical role in providing professional assistance and peace of mind to our members and other motorists in need.Key ResponsibilitiesOperate in a modern fleet of Attenuators...

  • Environmental Sustainability Specialist

    1 week ago

    Eight Mile Plains, Queensland, Australia EnviroCom Australia Full time

    About the RoleWe are seeking an experienced Environmental Sustainability Specialist to join our team at EnviroCom Australia. As an Environmental Sustainability Specialist, you will play a key role in assisting in the development and delivery of behaviour change projects to improve sustainability outcomes.The successful candidate will have a strong background...

  • Change Management Specialist

    1 week ago

    Eight Mile Plains, Queensland, Australia Talenza Full time

    **Join Talenza as a Change Management Specialist**As a Change Management Specialist at Talenza, you will play a critical role in supporting a large-scale program aimed at enhancing the HR technology capability. This initiative is part of our ongoing efforts to drive business transformation and improve operational efficiency.**Key Responsibilities:**Develop...