Administrator Assistant
7 months ago
Experienced and supportive team
- Full training provided + career growth plan
- Full-time position in Claremont | On-site parking
**The Client**
Our client is an established IT consultancy firm with over a decade of experience in delivering a wide range of IT solutions and services. Their team of certified engineers provides round-the-clock support to organisations of all sizes in the Perth metro area.
They pride themselves on providing exceptional customer service and building long-lasting relationships with their clients. They achieve this through their expertise in specialised areas such as cloud hosting, network infrastructure design, and business automation.
They are a dedicated and expanding team, and as such, are currently looking for a highly organised and tech-savvy **Administrative Assistant** to join them in **Claremont.**
**The Role**
As an Administrative Assistant, you will play a crucial role in supporting their clients and their team of technicians. Your exceptional customer service skills will be essential as you act as the first point of contact for walk-ins and phone calls. You will triage calls, identify key issues, and direct them to the appropriate technician. Additionally, you will communicate with clients to schedule site visits for technicians.
Your daily responsibilities will include coordinating equipment repairs and replacements, managing warranty issues with suppliers, and maintaining inventory levels. You will handle tasks such as setting up direct debits for plan renewals, coordinating refunds, and processing credit card payments. You will be responsible for activating sim cards and managing mobile plans.
Additionally, you will create case notes for technicians and provide regular updates to clients regarding the progress of their jobs.
This role presents an excellent opportunity for continuous learning and professional development with full training and a career growth plan provided.
**About You**
Ideally, you will have a background in IT or a strong passion for technology. You will possess strong attention to detail and a willingness. Additionally, you will be required to present a National Police Clearance upon appointment.
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