
Customer Insights Manager
4 weeks ago
Lead and manage customer insights projects to drive business growth and improve decision-making.
Collaborate with key stakeholders to translate insights into actionable business strategies.
About our Team
RX Global is a leading company dedicated to building year-round communities with shared passions and purpose, fostering continuous growth for businesses and individuals. Our expertise lies in organizing high-profile events, conferences, and exhibitions across various industries, uniting communities to learn, inspire, and conduct business.
About the Role
As a Customer Insights Manager, you'll develop and implement a customer insights strategy for diverse industries. You'll conduct qualitative and quantitative research, analyze industry trends, and collaborate with cross-functional teams to optimize event performance and client satisfaction.
Reporting into our Marketing Director, this is a permanent full-time role based in our head office Chatswood, Sydney with the possibility of combined home/office-based arrangements to have flexible work-life balance.
Responsibilities
- Providing qualitative and quantitative research for specific industries and markets, as well as existing and new customers
- Leading the development and implementation of a comprehensive customer insights strategy tailored to the diverse industries we serve
- Overseeing the collection and analysis of data from various sources with a focus on understanding industry-specific trends and preferences
- Utilizing advanced analytics techniques to extract meaningful insights from event data and identify industry-specific trends
- Collaborating closely with various functions to elevate relevant functional campaigns based on customer insights
- Partnering with Exhibition Directors to identify opportunities for innovation and improvement within each industry segment
- Monitoring key performance indicators related to event satisfaction, attendee engagement, exhibitor ROI, and client retention
- Staying abreast of industry trends and best practices in customer insights, event analytics, and experiential marketing
Requirements
- Possess a Bachelor's in Marketing, Business Administration, or related field; Master's not mandatory but highly considered
- Be able to demonstrate a proven track record of successfully leading customer insights initiatives within diverse industry sectors
- Have expertise in quantitative and qualitative research methodologies, statistical analysis, and data visualization techniques
- Demonstrate a solid background in customer insights, market research, or analytics within the events industry.
- Exhibit excellent strategic thinking and problem-solving skills
- Have high-level communication skills for verbally and visually communicating insights to a variety of seniority levels
- Possess skills in statistical and survey methodology, including advanced skills in quantitative analysis tools
- Demonstrate commercial acumen and ability to navigate business priorities to identify corresponding research areas
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Discounted Health plan rate and Optical Assistance
- Life assurance and income protection
- Option to buy additional Annual Leave days
- Employee Assistance Program
- Flexible working arrangements
- Benefits for you and your family
- Access to learning and development resources
About the Business
RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 42 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit www.rxglobal.com.
To learn more about opportunities with Reed Exhibitions (RX) or RELX Global, join us here:
https://rxglobal.com/
https://www.relx.com/careers/join-us
We are looking to fill this role as soon as possible – apply now to be considered.
Thank you for your interest.
Seniority level- Seniority levelMid-Senior level
- Employment typeFull-time
- Job functionMarketing
- IndustriesEvents Services
Referrals increase your chances of interviewing at RX Global by 2x
Get notified about new Customer Insights Manager jobs in Sydney, New South Wales, Australia.
Chatswood, New South Wales, Australia 2 days ago
Chatswood, New South Wales, Australia 1 month ago
Sydney, New South Wales, Australia 3 weeks ago
Chatswood, New South Wales, Australia 1 month ago
Sydney, New South Wales, Australia 1 day ago
Millers Point, New South Wales, Australia 1 week ago
Sydney, New South Wales, Australia 2 weeks ago
St Leonards, New South Wales, Australia 4 days ago
Sydney, New South Wales, Australia 6 months ago
Surry Hills, New South Wales, Australia 5 days ago
Commercial Solutions and Insights ManagerPyrmont, New South Wales, Australia 3 days ago
Supply Chain Insights Manager, Northmead NSWNorthmead, New South Wales, Australia 1 day ago
Sydney, New South Wales, Australia 6 days ago
First Line Assurance Insights Senior Manager [12M FTC]Sydney, New South Wales, Australia 4 days ago
Senior Manager, Strategic Initiatives - Financial Crime OperationsSydney, New South Wales, Australia 1 day ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 50 minutes ago
Boutique Manager & Assistant Store Manager - Sydney and MelbourneGreater Sydney Area A$75,000.00-A$88,000.00 6 hours ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 6 days ago
Sydney, New South Wales, Australia 2 months ago
Sydney, New South Wales, Australia 2 days ago
Customer Communication and Marketing ManagerMarketing Operations/Activation Marketing ManagerNorth Ryde, New South Wales, Australia 2 weeks ago
Senior Research Manager/ Associate Director, Advisors Research CenterSt Leonards, New South Wales, Australia 1 week ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr-
Customer Insights Manager
4 weeks ago
Sydney, New South Wales, Australia RX Global Full timeLead and manage customer insights projects to drive business growth and improve decision-making.Collaborate with key stakeholders to translate insights into actionable business strategies.About our TeamRX Global is a leading company dedicated to building year-round communities with shared passions and purpose, fostering continuous growth for businesses and...
-
Customer Insights Manager
2 weeks ago
Sydney, New South Wales, Australia RX Global Full timeLead and manage customer insights projects to drive business growth and improve decision-making.Collaborate with key stakeholders to translate insights into actionable business strategies.About our TeamRX Global is a leading company dedicated to building year-round communities with shared passions and purpose, fostering continuous growth for businesses and...
-
Customer & Industry Insights Manager
1 day ago
Sydney, New South Wales, Australia Retailexpo Full timeJoin to apply for the Customer & Industry Insights Manager role at RetailEXPOJoin to apply for the Customer & Industry Insights Manager role at RetailEXPOGet AI-powered advice on this job and more exclusive features.Lead and manage customer insights projects to drive business growth and improve decision-making.Collaborate with key stakeholders to translate...
-
Customer & Industry Insights Manager
1 day ago
Sydney, New South Wales, Australia Rx Global Full timeRX Global Chatswood, New South Wales, AustraliaJoin or sign in to find your next jobJoin to apply for the Customer & Industry Insights Manager role at RX GlobalRX Global Chatswood, New South Wales, Australia2 weeks ago Be among the first 25 applicantsJoin to apply for the Customer & Industry Insights Manager role at RX GlobalGet AI-powered advice on this job...
-
Customer & Industry Insights Manager
1 day ago
Sydney, New South Wales, Australia Buscojobs Full timeLead and manage customer insights projects to drive business growth and improve decision-making.Collaborate with key stakeholders to translate insights into actionable business strategies.About our TeamRX Global is a leading company dedicated to building year-round communities with shared passions and purpose, fostering continuous growth for businesses and...
-
Strategic Customer Insights Manager
2 weeks ago
Sydney, New South Wales, Australia beBeeCustomer Full time $110,000DoorDash is elevating its customer strategy in Australia and New Zealand, focusing on listening to customers, delivery partners, and merchants. The company aims to unify customer communications and insights into a single strategic function, driving meaningful change.About the RoleThis role involves 3 days of in-office work and 2 days of remote work.The ideal...
-
Customer Insights Analyst
2 weeks ago
Sydney, New South Wales, Australia Nib Group Full timeJoin to apply for the Customer Insights Analyst role at nib Group Continue with Google Continue with Google Join to apply for the Customer Insights Analyst role at nib Group At nib, we're on a mission to deliver better health outcomes and exceptional experiences for our members.Our Experience, Transformation and Productivity team plays a pivotal role in...
-
Customer Insights Analyst
4 weeks ago
Sydney, New South Wales, Australia nib Group Full timeJoin to apply for the Customer Insights Analyst role at nib GroupContinue with Google Continue with GoogleJoin to apply for the Customer Insights Analyst role at nib GroupAt nib, we're on a mission to deliver better health outcomes and exceptional experiences for our members. Our Experience, Transformation and Productivity team plays a pivotal role in...
-
Analyzing Customer Insights
2 weeks ago
Sydney, New South Wales, Australia beBeeCustomer Full time $80,000 - $90,000Customer Experience Analyst Job DescriptionAs a key member of the customer experience team, you will be responsible for analyzing customer data to identify trends and opportunities for improvement. You will work closely with stakeholders to develop and implement solutions that enhance the customer journey.Job Responsibilities:Analyze customer data to...
-
Voice of Customer Insights Specialist
15 hours ago
Sydney, New South Wales, Australia HCF Corporation Full time $90,000 - $120,000 per yearDrive customer insights and enhance experiences with our dynamic teamAbout the RoleJoin our Member Experience, Retention, and Loyalty team as the Voice of Customer (VoC) Insights Specialist. Reporting to the Manager of Research and Consumer Insights, you'll lead the VoC program, guide research objectives, deliver actionable customer insights, and collaborate...