Customer Insights Manager

1 week ago

Sydney, New South Wales, Australia Stockland Full time $80,000 - $120,000 per year

We're looking for a strategic and customer-focused insights professional to join our team on a 12-month contract, based in the Sydney CBD. In this role, you'll lead customer research initiatives that uncover needs, aspirations and behaviours—translating insights into actionable strategies that drive Stockland's Customer Strategy and enhance customer centricity across the business.

The Opportunity – About the role

We're looking for a strategic and customer-focused insights professional to lead research initiatives that deepen customer understanding and drive business impact across Stockland's Communities and Investment Management teams. In this role, you'll design and deliver customer insights projects, uncover needs, aspirations and pain points, and translate findings into actionable strategies that enhance our Customer Strategy. You'll also play a key role in embedding data-led decision making and strengthening customer centricity across the organisation.

Key Responsibilities

  • Design and lead customer insights projects in collaboration with internal stakeholders and external partners
  • Translate research into clear, actionable recommendations that support strategic planning
  • Develop and embed analytical tools to support data-led decision making
  • Communicate customer trends and insights to influence innovation and business strategy
  • Manage Stockland's Trend Watching program to identify and share emerging customer behaviours
  • Ensure compliance with data privacy and operational risk standards
  • Foster strategic partnerships to enhance customer centricity

About You

  • Tertiary qualifications in marketing, psychology, business, or property management
  • Minimum 5 years' experience in marketing or research (client or agency side)
  • Skilled in survey design, qualitative moderation, and managing CX/brand health monitors
  • Strong strategic thinking, business acumen, and attention to detail
  • Passionate about understanding customer needs and behaviours
  • Collaborative, adaptable, and eager to learn from others
  • Excellent communication and presentation skills
  • Proficient in Excel, PowerPoint, and data visualisation tools
  • Knowledge of data privacy regulations and responsible data management

The Stockland Proposition

At Stockland, our portfolio is diverse and so are the opportunities for professional development. We are committed to providing our people with broad experiences to build a successful career.

Stockland has a strong commitment to achieving the best outcomes through an inclusive and collaborative culture. Our customers come from diverse backgrounds and we want our teams to reflect this.

We offer competitive remuneration and benefits, including free to access or subsidised lifestyle, health, wellbeing and financial services products.

Apply today – Stockland – a better way to live

Due to the permanent nature of this role, we can only accept applications from Australian Citizens, Permanent Residents or Open Work Visa holders with more than 12 months validity from their role start date.

Agencies should note that unsolicited resumes will not be accepted for this position and Stockland will not pay any fees related to resumes that are submitted directly to hiring managers and not through our approved process. Where appropriate, the Careers @ Stockland Team will work with our preferred panel of agencies to source candidates for roles. Please submit any queries relating to the approved process of submitting candidate resumes or Stockland's preferred agency panel to

  • Senior Advisor, Customer Insights

    1 week ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 per year

    Senior Advisor, Customer Insights (Grade 9/10) NSW Government Digital Channels teamTemporary role to September 2026Sydney - McKell office and hybrid work optionThis is an exciting temporary opportunity for the position of Senior Advisor, Customer Insights, NSW Government Digital Channels team.The NSW Government Digital Channels team is looking for an...

  • Customer Insights Manager

    4 weeks ago

    Sydney, New South Wales, Australia Stockland Full time

    OverviewJoin to apply for the Customer Insights Manager role at Stockland.We're looking for a strategic and customer-focused insights professional to join our team on a 12-month contract, based in the Sydney CBD. In this role, you'll lead customer research initiatives that uncover needs, aspirations and behaviours—translating insights into actionable...

  • Customer Insights Manager

    4 weeks ago

    Sydney, New South Wales, Australia Stockland Full time

    OverviewJoin to apply for the Customer Insights Manager role at Stockland.We're looking for a strategic and customer-focused insights professional to join our team on a 12-month contract, based in the Sydney CBD. In this role, you'll lead customer research initiatives that uncover needs, aspirations and behaviours—translating insights into actionable...

  • Customer Insights Manager

    4 weeks ago

    Sydney, New South Wales, Australia RX Global Full time

    Lead and manage customer insights projects to drive business growth and improve decision-making.Collaborate with key stakeholders to translate insights into actionable business strategies.About our TeamRX Global is a leading company dedicated to building year-round communities with shared passions and purpose, fostering continuous growth for businesses and...

  • Customer Insights Manager

    2 weeks ago

    Sydney, New South Wales, Australia RX Global Full time $90,000 - $120,000 per year

    Lead and manage customer insights projects to drive business growth and improve decision-making.Collaborate with key stakeholders to translate insights into actionable business strategies.About our TeamRX Global is a leading company dedicated to building year-round communities with shared passions and purpose, fostering continuous growth for businesses and...

  • Customer Insights Manager

    1 week ago

    Sydney, New South Wales, Australia RELX Full time $90,000 - $120,000 per year

    About our TeamRX Global is a leading company dedicated to building year-round communities with shared passions and purpose, fostering continuous growth for businesses and individuals. Our expertise lies in organizing high-profile events, conferences, and exhibitions across various industries, uniting communities to learn, inspire, and conduct business.About...

  • Senior Manager, Customer Insights

    1 week ago

    Sydney, New South Wales, Australia Colonial First State Investments Limited Full time $104,000 - $130,878 per year

    Are you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people enable us to make a...

  • Senior Customer Insights Manager

    4 weeks ago

    Sydney, New South Wales, Australia Lyka Full time

    Senior Customer Insights Manager Lyka is an Australian founded pet wellness company that's shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer...

  • Senior Customer Insights Manager

    4 weeks ago

    Sydney, New South Wales, Australia Lyka Full time

    Senior Customer Insights ManagerLyka is an Australian founded pet wellness company that's shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from...

  • ANZ Revenue Enablement Manager

    7 days ago

    Sydney, New South Wales, Australia monday insights Full time $104,000 - $130,878 per year

    As the ANZ Revenue Enablement Manager, you'll play a pivotal role in driving sales productivity, accelerating time-to-ramp, and equipping our teams with the knowledge, skills, and tools they need to succeed. You will collaborate closely with global and regional stakeholders across Enablement, Sales, Revenue Operations, Product, Marketing, and Customer...