Customer Insights Manager

1 week ago

Sydney, New South Wales, Australia Lumus Imaging Full time

**Date**:14 Jul 2025

**Location**: Chatswood, New South Wales, AU, 2067

**Company**:Healius

**Job reference**: #17031

**Brand**:Lumus Imaging

**Location**: Chatswood

**Work type**: Full Time (Permanent)

**About us**

At Lumus Imaging, we are passionate about caring for your health and wellbeing at every stage of life.

Lumus Imaging, harnesses all of the knowledge and expertise we have gained over the last 30 years and combines it with the empathy and care of our people.

Our team of radiographers, sonographers, nuclear medicine technologists, nurses, centre support staff, as well as our network of independent radiologists make up our 2,000 diagnostic imaging experts and support staff across 150 sites right around the country.

At Lumus Imaging, we're looking for a proactive and confident Customer Experience Insights Manager to join our Marketing & CX team. This is not your average CX role, it's an opportunity to truly make it your own.

**About the Role**

This is a unique position where you'll own the insights, shape the strategy, and lead the change.
Reporting to the Head of Marketing & Customer Experience, you'll take charge of the Medallia CX platform and use your initiative and innovation to identify where we can improve and how we will make it happen.

You'll not only gather and interpret customer feedback but also translate those insights into practical training and improvement strategies. Whether it's presenting findings to senior leaders, coaching frontline staff, or running online sessions, you'll play a key role in transforming data into action.

This role can be based out of our **Sydney, Brisbane, or Melbourne** offices.

**What You'll Do**- Lead and manage the customer feedback program using Medallia or similar platforms- Analyse data to identify customer pain points and improvement opportunities- Design and deliver targeted training sessions in person, online, or via leadership teams- Drive customer experience initiatives and champion the customer voice across the business- Collaborate with internal teams and vendors to embed CX insights into everyday operations- Oversee program costs, reporting, and external partner relationships

**About You**- A proactive self-starter who thrives working independently and taking ownership- Skilled at turning data into meaningful insights that drive action- Solutions-focused, with a strong ability to identify and solve problems- Confident delivering training and presenting to a range of audiences- Experienced with CX tools and technologies (e.g. Medallia, Qualtrics, InMoment) is highly regarded- An effective communicator with a background in CX, research, or business improvement

**Benefits and Wellbeing**

As part of working for Lumus Imaging, you will have access to a range of benefits including:

- **Benefits platform** - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
- **Fitness Passport**- Access top fitness centres & pools across Australia at a subsidised rate.
- **Corporate health insurance discounts**, banking benefits and novated leasing salary packaging.
- **Career growth and development opportunities** with access to a comprehensive library of online courses and learning paths via our e-learning platform.
- **Confidential health and well-being support**through our Employee Assistance Program, available to all employees and their family members.

**How To Apply

  • Junior Insights Analyst

    1 week ago

    Sydney, New South Wales, Australia Talent Insights Group Full time

    World Class Training and Development Programme- Fantastic benefits and rewards- Flexible working and autonomy in every senseJunior Insights Analyst ( SQL / Tableau )Sydney (Hybrid work)$120k (incl. Super)Are you a Data Analyst eager to join a world-class Analytics team and design, build and analyse targeted campaigns?This could be for youOur client, one of...

  • Marketing Insights Analyst

    1 week ago

    Sydney, New South Wales, Australia Talent Insights Group Full time

    Work with Data Scientists, ML Engineers and Product Managers- Campaign Analysis, undergoing huge transformation- Remote work**Marketing Insights Analyst**Talent Insights are currently working with one of Australia's leading retail companies : an organisation that brings together over one hundred talented analytics professionals to create innovative data...

  • Customer Insights Manager

    1 week ago

    Sydney, New South Wales, Australia Stockland Full time

    OverviewJoin to apply for the Customer Insights Manager role at Stockland.We're looking for a strategic and customer-focused insights professional to join our team on a 12-month contract, based in the Sydney CBD. In this role, you'll lead customer research initiatives that uncover needs, aspirations and behaviours—translating insights into actionable...

  • Customer Insights Manager

    1 week ago

    Sydney, New South Wales, Australia Stockland Full time

    OverviewJoin to apply for the Customer Insights Manager role at Stockland.We're looking for a strategic and customer-focused insights professional to join our team on a 12-month contract, based in the Sydney CBD. In this role, you'll lead customer research initiatives that uncover needs, aspirations and behaviours—translating insights into actionable...

  • Customer Insights Manager

    1 week ago

    Sydney, New South Wales, Australia Rx Global Full time

    Lead and manage customer insights projects to drive business growth and improve decision-making.Collaborate with key stakeholders to translate insights into actionable business strategies.About our TeamRX Global is a leading company dedicated to building year-round communities with shared passions and purpose, fostering continuous growth for businesses and...

  • Customer Insights Manager

    2 weeks ago

    Sydney, New South Wales, Australia Rx Global Full time

    Lead and manage customer insights projects to drive business growth and improve decision-making.Collaborate with key stakeholders to translate insights into actionable business strategies.About our TeamRX Global is a leading company dedicated to building year-round communities with shared passions and purpose, fostering continuous growth for businesses and...

  • Customer Insights Manager

    1 week ago

    Sydney, New South Wales, Australia RX Global Full time

    Lead and manage customer insights projects to drive business growth and improve decision-making.Collaborate with key stakeholders to translate insights into actionable business strategies.About our TeamRX Global is a leading company dedicated to building year-round communities with shared passions and purpose, fostering continuous growth for businesses and...

  • Customer Insights Manager

    2 weeks ago

    Sydney, New South Wales, Australia Stockland Full time $90,000 - $120,000 per year

    We're looking for a strategic and customer-focused insights professional to join our team on a 12-month contract, based in the Sydney CBD. In this role, you'll lead customer research initiatives that uncover needs, aspirations and behaviours—translating insights into actionable strategies that drive Stockland's Customer Strategy and enhance customer...

  • Customer Insights Manager

    2 weeks ago

    Sydney, New South Wales, Australia RX Global Full time $90,000 - $120,000 per year

    Lead and manage customer insights projects to drive business growth and improve decision-making.Collaborate with key stakeholders to translate insights into actionable business strategies.About our TeamRX Global is a leading company dedicated to building year-round communities with shared passions and purpose, fostering continuous growth for businesses and...

  • Customer Insights

    7 days ago

    Sydney, New South Wales, Australia Craveable Brands Full time

    Interact with multiple brands and stakeholders across the business.- Work with passion in a fast paced environment.- Hybrid and remote work options available**About Us**Here at craveable brands. we operate over 580 restaurants across 3 iconic Australian chicken brands; Red Rooster, Oporto and Chicken Treat. Combined, our restaurants employ over 12,500...