Front Office Coordinator

4 weeks ago

Melbourne, Victoria, Australia Northern Dental Design Full time

Join to apply for the Front Office Coordinator role at Northern Dental Design

1 week ago Be among the first 25 applicants

Join to apply for the Front Office Coordinator role at Northern Dental Design

Are you someone who thrives on connection, loves creating a positive experience for others, and takes pride in doing things exceptionally well?

We're looking for a driven, personable team member to be the welcoming face of our dental practice. You'll play a key role in shaping the Dental Design Co patient experience from the first phone call to the final step out of the clinic while supporting the smooth day to day operation of our clinic

It's more than just a job we and want to build a team that values care, collaboration, and excellence and making people smile.

Is this you?

  • You're proactive, organised, and take ownership of your work
  • You enjoy converting enquiries into bookings and find satisfaction in great communication
  • You build trust quickly and naturally connect with people
  • You have a polished, professional phone manner and strong interpersonal skills
  • You're comfortable working with modern systems and have strong computer literacy
  • Most importantly, you're a team player who contributes to a positive, respectful, and high-performing workplace culture

Your Skills & Experience:

  • Demonstratedinitiativeand a strongattention to detailin a fast-paced environment
  • Previous experiencein a dental reception or dental assisting role highly regarded
  • Excellent communication skills acrossemail, phone, and face-to-face interactions
  • High level ofcomputer literacy, with confidence navigating dental practice management systems (training provided in CareStack)
  • Flexibilityto support clinicians and staff, including assistance with occasional clinical/sterilisation duties
  • Solid understanding ofdental terminology, private health insurance, andHICAPS/EFTPOSpayment systems
  • Exceptionaltime management, multitasking, and interpersonal skills
  • Awinning mindsetwith a proactive, can-do attitude
  • Proven experience in afront office coordinationor similar leadership role
  • Ability to manage and overseedaily operations, ensure adherence to practice policies and procedures
  • Competence inmeeting KPIsand maintaining performance standards
  • Experience withdaily, weekly, and monthly reportingto track business performance
  • Ability to uphold and implementclinical compliance

What We Offer:

  • Competitive pay, tailored to your experience and contribution
  • Ongoing support and opportunities for professional growth
  • A genuinely supportive team culture — we care about each other and enjoy what we do
  • Flexibility with part-time & Full-time arrangements to suit the right candidate's.

About Dental Design Co:

AtDental Design Co, we're all about doing things differently — with purpose, precision, and genuine care.

Located inEpping, we're a modern dental practice committed to deliveringexceptional patient care,high-quality clinical work, and an experience that feels both professional and personal. From general dentistry to advanced treatments, our focus is on getting things right — the first time, every time.

Our team is made up of passionate, highly skilled dentists and support staff who take pride in what they do. We work collaboratively, communicate clearly, and back each other to deliver the best outcomes for our patients.

We invest ingreat people,great technology, andgreat systems— so we can keep raising the bar in everything we do.

If you're someone who values clinical excellence, thrives in a supportive team, and genuinely cares about people, you'll feel right at home here atDental Design Co.

If you're excited by the idea of growing your career in a values-driven practice that truly puts people first, we encourage you to apply today.

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
  • IndustriesMedical Practices

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