Dynamics 365 CRM Trainer

4 weeks ago

Brisbane, Queensland, Australia Data#3 Full time
Overview

We are seeking a Dynamics 365 Trainer to design, deliver, and manage a comprehensive training program that enhances user proficiency and maximizes the adoption of Microsoft Dynamics 365 CRM across the organisation.

Location: Brisbane or Sydney | Start in a week

Responsibilities
  • Design and deliver engaging training sessions (virtual, in-person, small group, and one-to-one coaching).
  • Develop comprehensive training resources, including quick reference guides, FAQs, videos, and maintain a user knowledge base.
  • Conduct user assessments to measure CRM competency, identify gaps, and refine programmes based on feedback.
  • Train stakeholders on core Dynamics 365 functionalities: lead management, sales automation, customer service, reporting, and dashboards.
  • Promote continuous learning by sharing updates, best practices, and delivering refresher and advanced training sessions.
What We're Looking For
  • Proven experience delivering training and educational programmes for Microsoft Dynamics 365 in large organisations.
  • Strong technical knowledge of Dynamics 365 Customer Engagement (CE), including Sales, Customer Service, and Marketing modules.
  • Excellent training & presentation skills, with the ability to simplify complex concepts.
  • Experience developing high-quality training materials (videos, manuals, workshops).
  • 2–5 years' hands-on experience with Dynamics 365 CRM.
  • Strong problem-solving skills with patience and adaptability for diverse learner backgrounds.
  • Comfortable delivering training across multiple regions and time zones, using digital tools to track progress and assessments.

Please submit your resume via the Apply button. To find out more, please email Shams at shams_shiraz@data3.com.au

Employment details
  • Seniority level: Mid-Senior level
  • Employment type: Contract
  • Job function: Information Technology
  • Industries: Professional Training and Coaching and IT Services and IT Consulting

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