IT Excellence Specialist

1 week ago


Brisbane, Queensland, Australia beBeeServiceManagement Full time $95,230 - $137,116

Job Overview:

A Service Management Specialist plays a key role in shaping and enhancing IT service management practices.

This is an opportunity for a proactive and collaborative IT professional to drive continuous improvement and make a real impact.

Key Responsibilities:

  • Perform and contribute to the continuous improvement of one or more IT service management practices.
  • Support seamless transitions of new solutions into production with sustainable operational processes.
  • Represent ITSM in key forums and workshops to support service delivery excellence.
  • Configure and operate ITSM tools, delivering timely and insightful reporting to leadership.
  • Promote adherence to ITSM processes and educate stakeholders on best practices.
  • Contribute to the design and governance of IT service portfolios and support processes.
  • Identify and manage risks related to service management in line with enterprise guidelines.

About You:

You are a skilled IT professional with a passion for service excellence and continuous improvement. With strong communication skills and a deep understanding of ITSM frameworks, you thrive in dynamic environments and enjoy working across teams to deliver high-quality outcomes.

Key Skills and Experience:

  • Demonstrated experience in a similar IT service management role within a corporate environment.
  • Proven ability to develop and execute ITSM improvement plans.
  • Experience leading or implementing ITSM practices such as incident, change, or problem management.
  • Strong communication and stakeholder engagement skills across technical and non-technical audiences.
  • Solid understanding of IT services, operations, and customer-centric service delivery.
  • Familiarity with the software development lifecycle and IT infrastructure in complex environments.
  • Experience with ITSM tools and reporting, including real-time and historical data insights.
  • Knowledge of ITIL practices and relevant compliance frameworks; ITIL certification highly regarded.


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