Return to Work Coordinator and Claims Administrator

Return to Work Coordinator and Claims Administrator role at Forensicare. Based at the Thomas Embling Hospital, in Fairfield. Reports directly to the Head of Workplace Relations, Health & Safety.

The RTW Coordinator and Claims Administrator provides expert guidance and operational leadership in managing workplace injuries, ensuring compliance with Return to Work and WorkCover legislation. As the primary contact for injured workers, the role delivers responsive, person-centred support throughout the recovery journey, facilitating safe and sustainable return to work outcomes.

• Coordinate the end-to-end return to work process for injured employees.
• Administer the full lifecycle of WorkCover claims, including lodging claims, registering certificates, and coordinating with internal stakeholders, treating practitioners, and independent medical examiners (IMEs) to ensure timely and accurate case progression.
• Conduct regular audits of claims and injury management processes to ensure adherence to legal obligations, internal procedures, and continuous improvement principles.
• Provide high quality administrative and operational support that enables effective functioning of teams, services and day-to-day operations.
• Review pre-employment medical assessments, job demand evaluations, and inherent requirement documentation; ensure assessments frameworks are accurate, current, and aligned with role capabilities and workplace safety requirements.
• Monitor and track the progress of claims and return to work plans, reporting against key performance indicators and identifying opportunities to improve recovery outcomes and reduce claim duration.

• Relevant tertiary qualifications in Occupational Health and Safety, Allied Health, Nursing, Human Resources, or a related discipline.
• Demonstrated experience in return-to-work coordination and claims administration.
• Excellent written and verbal communication skills, with a track record of preparing accurate documentation, managing sensitive information, and achieving timely outcomes.
• Comprehensive understanding of WorkCover legislation, return to work frameworks, and injury management principles, with proven ability to apply these in complex organisational settings.

• A mental health and wellbeing program provided
• Professional Development training opportunities to suit your career goal
• Access to an employee assistance program – an external, confidential, self-referral employee wellbeing program, for personal or work-related matters.
• Fitness passport – discounted access to a wide range of gyms, pools and fitness centres
• Refer a friend program, up to $1000
• Salary sacrificing of $9,010 and $2,650 meal allowance per annum
• Social Club, access to discounted cinema tickets, AFL games, Zoos, Concerts, etc.
• Comprehensive Orientation Day before you start, and buddy system available

• Influenza and Immunisation Evidence
• Police Check required

Applications must include a current resume and a detailed cover letter outlining your interest in the position. Applications will close by midnight on 30 September 2025. For queries please contact Georgina Ormiston via Georgina.ormiston@forensicare.vic.gov.au

Forensicare is an equal opportunity employer and is committed to attracting and developing a diverse workforce which reflects the community we serve. We encourage applications from Aboriginal and Torres Strait Islander people, people who identify as LGBTQI, people with a lived experience of disability, as well as people from culturally and linguistically diverse backgrounds. Forensicare promotes our guiding principles of RESPECT, INTEGRITY, ACCOUNTABILITY, HUMAN RIGHTS; and promotes behaviours that are consistent with these values at all times. Forensicare is an equal opportunity employer and offers a smoke free environment.