Key Account Manager

Overview

We are seeking a driven, proactive Key Account Manager (KAM) to join our team in the Food and Nutrition sector. This role is pivotal in driving aggressive business growth by hunting for new business opportunities and building a solid pipeline of prospective clients, while strengthening relationships with our key accounts. The KAM manages Caldic's most important customer accounts, builds strong relationships with customers at all levels, acts as the lead point of contact, anticipates needs, and ensures deadlines are met. The role also involves bringing in new business from existing customers and developing new relationships with potential customers. The successful KAM should be able to draw on company resources to develop strategic solutions to achieve key customers' long-term goals, analyze customer and market information to develop business and marketing strategies, and develop mutually profitable opportunities. This role offers an opportunity to act as a strategic advisor and demonstrate direct contribution to customers' bottom lines.

Responsibilities

New Business Development

• Strategically identify potential new business opportunities within the Food and Nutrition sector, expand our customer base, and achieve ambitious growth targets.
• Develop and implement tactical plans to exceed sales quotas by pursuing potential clients across assigned territories and verticals.
• Implement focused initiatives to capture new market share, moving quickly on leads and converting them into loyal customers.

Key Account Management & Relationship Building

• Cultivate strong relationships with existing key accounts, ensuring ongoing satisfaction and identifying additional growth opportunities.
• Develop a deep understanding of customer needs and demonstrate how our portfolio can support and enhance their business objectives.
• Ensure customers receive a high level of service.

Management & Growth

• Manage a diverse customer set in the Food and Nutrition sector, focusing on increasing market share, cross-selling, and upselling within the segment.
• Create, monitor, and refine a pipeline of new customers while strategically managing existing accounts to maximize value and profitability.
• Provide high-quality product forecasts for business planning and supplier needs based on customer input and market understanding.

Technical Promotion & Support

• Champion our Principals\' and Suppliers\' portfolio through technical promotion, delivering product insights and recommendations to customers.
• Provide technical support and guidance, positioning yourself as an industry expert and trusted advisor.

Market Representation & Networking

• Represent Caldic and our Principals at industry events, networking opportunities, and trade shows to strengthen brand presence.
• Stay informed on industry trends and competitor activities, leveraging this knowledge to refine our approach and maintain a competitive edge.

Performance Analysis & Reporting

• Prepare and present regular reports on account performance, new business wins, and market trends.
• Collaborate with internal teams to ensure alignment on customer satisfaction and seamless project delivery.

Qualifications

• Bachelor's degree in business, science, food and nutrition or related qualifications.
• Proven experience in the food and nutrition industry with a technical background and a minimum of 5 years in Sales or Business Development.
• Strong commercial acumen with a track record of achieving or exceeding sales targets in a "hunter" sales role. Commercial know-how in pipeline development and pricing.
• Exceptional communication and interpersonal skills, with the ability to establish trust and build long-term partnerships; skilled negotiator with proven ability to close deals.
• Ability to effectively support product promotion, technical inquiries, and customer training.
• Strong problem-solving skills and the ability to analyze market and customer data to inform strategy.
• Willingness to travel within the assigned territory as needed to meet with customers. Proficiency in MS Office and CRM software.
• Highly focused on customer satisfaction and relationship building.
• Demonstrates a strong focus on achieving sales targets and driving growth through new customer acquisition.
• Deep knowledge of the industry and the competitive landscape.
• Skilled in both consultative selling and closing techniques to drive new business.
• Ability to work independently and collaboratively within a team.
• Demonstrates ethical decision-making and trustworthiness in all interactions.

About Caldic

At Caldic, we're a global leader in distribution solutions, serving diverse markets across the world. Joining us means becoming part of an entrepreneurial, collaborative, and innovation-driven team.

What We Offer

• Global opportunities with rapid career growth and development
• An inclusive, diverse, and dynamic work environment
• The chance to shape the future of specialty ingredient solutions across industries like food, pharma, personal care, and more

Caldic operates in 43 countries and provides innovative solutions across food, pharma, personal care, and industrial markets, helping ensure sustainable success for stakeholders. For more information, visit www.caldic.com.

Equal Opportunity Employer

Caldic is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, gender, color, national origin, gender identity, sexual orientation, age, or any other characteristic. We are committed to fostering an inclusive work environment.

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