Client Service Planner

4 weeks ago

Cairns, Queensland, Australia St Johns Community Care Full time
Overview

St John's Community Care is a fast-growing not-for-profit organisation, making positive differences in the lives of the elderly and people living with disability in their local community. We have several roles available due to increased demand for services, and we are always looking for the right people with customer service skills and great communication skills to join our organisation.

Perks and Benefits
  • $34,100 tax-free: salary sacrifice benefits + compulsory tax-free threshold
  • Paid Certificate III in Business or Certificate III in Individual Support
  • Full-time positions and encouragement to take paid leave
  • Positive team-building activities
  • Ongoing support and training
  • Be part of an industry where your career will be rewarding and long-term
  • Community participation in multicultural events
  • Rewarding working environment
  • Free on-site parking is available
  • Access to EAP
About the Organisation

We provide community services in 8 locations across the state of QLD, and our mission is to assist people of all abilities and cultures to lead fulfilling lives, whilst also promoting health, well-being and re-ablement in their homes. Our organisation's most valuable resource is our people. We foster a positive and inclusive environment with ongoing support using team-based working environments.

About the Role

The Client Service Planner is responsible for assisting in increasing independence and the quality of life for people living with disabilities and the elderly in your community. We develop custom plans to assist them in accessing programs and services. The Client Service Planner is also responsible for coordinating a group of staff, ensuring that appropriate service is provided and tasks are completed to a high standard.

Requirements/Qualifications:

  • Excellent phone manner and experience in customer service
  • Experience in Microsoft Office suite
  • Experience with Client and Staff Database systems
  • Strong ability and desire to learn and grasp concepts quickly
  • Proven strong analytical ability that delivers solution-based outcomes
  • Extremely organised, strong attention to detail and time management
  • Thrive and can multitask in a fast-paced environment
  • Energetic, self-motivated and results-oriented
  • Have a desire and passion for helping others
  • Experience with My Aged Care, Home Care Packages, Commonwealth Home Support Programs and the NDIS is advantageous but not necessary

This is now your chance to kick-start your career, join us, and make a difference in your community - apply now.


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