Client Facilitator

2 weeks ago

Cairns, Queensland, Australia Disability Matters Inc Full time $44,580 - $47,797 per year

Join Our Team at Disability Matters Inc. – Client Facilitator Position

Location: Atherton     Position: Permanent Part Time

Remuneration $44.58-$47.97

About Disability Matters: Disability Matters Inc. is proud to be the largest NDIS provider on the Atherton Tablelands, dedicated to helping people with disability "Live a Life Full of Possibilities". Our mission is simple yet powerful: to deliver professional, supportive care that empowers individuals and strengthens families.

We offer comprehensive services to NDIS Participants and their families, including:

  • Plan Management
  • Support Coordination
  • Direct Support in all its forms – In-home, Community Access, Group Activities
  • Supported Independent Living, and Short to Medium Term Respite Accommodation

We currently have an exciting opportunity in our organisation for a passionate and organised Client Facilitator to bring their SPARK to our Direct Supports Team. This pivotal role is all about connection, coordination, and care. This position will require the right candidate to work over 5 days per/week roster, covering a minimum of 60 hours per/fortnight.

Key Responsibilities:

  • Act as the day-to-day interface between participants and Disability Support Workers
  • Listen to and identify participant and family needs with empathy and precision
  • Match participants with suitable support workers to foster meaningful relationships
  • Manage rosters and resources in a fast-paced, dynamic environment
  • Ensure supports are scheduled in line with participants' goals and NDIS plans
  • Deliver exceptional customer service—responsive, professional, and timely
  • Maintain high-level administrative processes and stakeholder engagement
  • Provide multidisciplinary advice and contribute to strategic outcomes
  • Participate in our on-call roster as part of your commitment to holistic care

What You'll Bring:

  • Strong organisational and time-management skills
  • A proactive and solutions-focused mindset
  • Excellent communication and interpersonal abilities
  • A passion for making a difference in the lives of others
  • Experience within NDIS Sector as Client Facilitator or Support Coordination

If you're ready to help others and want to grow your career to be part of a team that delivers Safe and Kindness to our participants by delivering Professional, Accountable and Reliable values to the Tablelands NDIS Community —we'd love to hear from you.

Apply today and bring your SPARK to Disability Matters Inc.

For further information please contact our Disability Matters Office on during business hours Monday to Friday 8am-4pm.

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