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Client Care Specialist
2 weeks ago
The opportunity
Tableland Veterinary Service is seeking a new CLIENT CARE SPECIALIST to join our Malanda clinic.
Our CLIENT CARE SPECIALISTS are the heartbeat of our clinic, providing the first welcoming, friendly smile to our clients whether at the front desk or on the phone. They are responsible for providing a great first impression and making sure that our clients and their pets have a memorable experience with us.
They provide basic animal health advice on topics including parasite protection, nutrition, vaccination and desexing. They also keep the administrative wheels turning by taking phone messages, responding to emails and other client enquiries, coordinating appointments, updating client records, sending appointment reminders and keeping the public areas of our clinic clean, tidy and visually appealing.
The day to day role
Our client care team are based at the front desk of the clinic, greeting and farewelling clients who visit for veterinary consultations or purchase merchandise and medications. They are also responsible for answering phone calls and undertaking a number of administrative support tasks. Some of these roles include:
• Providing memorable customer experiences, compassionate support and assistance to clients on the phone and when visiting the clinic;
• Ensuring clear and timely communication between clients and the veterinary and nursing teams;
• Maintaining the public areas of the clinic in a clean, tidy and aesthetically pleasing state;
• Ensure that the display of retail products in the reception area is professional and appealing;
• Providing basic animal care advice on parasite protection, nutrition, vaccination and other general health matters;
• Processing financial transactions and managing the receipt and balancing of client payments.
This role may be perfect for you if…
…you feel inspired to support a team of dedicated professionals to achieve their best at work.
…you want to help create a workplace that is recognised as one of the best in Australia.
…you want to make a difference in the lives of our team, clients and their animals.
…you want to be surrounded by people who love their work.
…you highly value the opportunity to learn and grow, both as a leader and a well-rounded person.
Our ideal candidate
• A bubbly, outgoing personality who can relate to people of all walks of live
• A love of animals and caring, compassionate nature
• Someone who solves problems and has a 'can do' attitude
• A desire to make life easier for your colleagues and clients
• Experience in a customer care or administrative role
• A working knowledge of Windows based software programs
About Tableland Veterinary Service
Our purpose is to support better lives for the people, animals and communities of rural North Queensland with advanced veterinary science and compassionate care.
Tableland Veterinary Service is a family owned group of mixed practice veterinary clinics across Far North Queensland. Our clinics are located in Malanda, Atherton and Ravenshoe on the Atherton Tableland, along with clinics in Charters Towers, Edmonton, Innisfail, Cooktown and Weipa. We love our community and our work, but most of all we love to support each other and help one another succeed.
Our team care for the needs of all animals, from dairy and beef herds, to working dogs and horses, elite performance horses, cherished pets, and wildlife. We have over 60 staff and have a culture of positivity, dependability and humility. We care for one another like family, and love to celebrate each other's wins.
Our Core Values
The TVS Spirit is built on a foundation of five guiding principles - our Core Values. These principles are the timeless beliefs that guide our decisions, inform the way we relate to one another and behave. They underpin the way we recruit, review and reward our team, and are considered every time we need to make an important decision.
The TVS Core Values are:
Be dependable
• Follow through on promises.
• Take ownership.
• Make life easier for those around you.
Solve problems
• Look. Think. TAKE ACTION.
• Progress before perfection.
• Embrace new challenges.
Stay humble
• Take the job seriously, not yourself.
• Treasure constructive feedback.
• Challenge your own opinions.
Show love
• Care for one another like family.
• Assume best intentions.
• Strive to understand others.
Choose positivity
• Express gratitude and appreciation often.
• Celebrate each others wins.
• Laugh, smile and have fun
The position details
- Permanent part time role
- Flexible commencement date
- Rotating roster averaging 32-35 hours per week over a 4 week cycle
- Workday from 7:30am to 5:30pm with 1/2 hour lunch break
- Some Saturday morning work required
Apply now
Please lodge an application, including resume and cover letter, via this portal.
For further information, please email
