Service & Warranty Administrator

2 days ago

Melbourne, Victoria, Australia Metricon Full time

**Love Where You Work**

**Metricon Homes, Australia's largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award-winning living solutions for Australian families.**

With your calm nature and solution-based thinking, work with our customers in the first 90 days of moving into their Metricon Home and based at our Derrimut Office.

**Reporting to the Area Warranty Manager, your responsibilities will include**:

- Assist customers regarding service and warranty related issues ensuring a seamless experience
- Provide our customers with effective and prompt feedback on a professional level
- Regularly review newly logged service / warranty items / photos raised by customers from settlement
- Scheduling of trades and suppliers including booking, confirmation and follow up
- Process tasks raised in the service / warranty queue dashboard
- Assist the Service & Warranty Team and with administration support and any adhoc requests

**Metricon will offer you**:

- No Two Days Are the Same in this role
- Be supported by a Management Team that has a Culture Where You Matter
- On-going learning and development opportunities to help build your skills and reach your potential - whether through nationally accredited courses, our highly engaging e-learning portal or other comprehensive training programs
- Metricon Homes - Australia's largest and #1 Home Builder for the 8th Consecutive Year
- We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities
- A supportive workplace culture where great work is recognised and rewarded.
- Experience in a Customer Care role or similar and/or experience in a customer service-based or administration role
- A calm and experienced demeanour when dealing with sensitive client needs
- Diploma in Building Construction or a trade background is an advantage
- Competent Microsoft Office suite computer skills, particularly in Word
- Working knowledge of contracts & plans
- Active listening skills and great communication style
- Problem solving and prevention strategies
- Technically competent in using databases and CRMs
- Highly organised and excellent time management

**This role requires a national police check to be undertaken.

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