
APS6 - Team Leader ROVER Level 1 Support, Vehicle Safety Operations
3 weeks ago
Join to apply for the APS6 - Team Leader ROVER Level 1 Support, Vehicle Safety Operations role at Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts
APS6 - Team Leader ROVER Level 1 Support, Vehicle Safety Operations1 day ago Be among the first 25 applicants
Join to apply for the APS6 - Team Leader ROVER Level 1 Support, Vehicle Safety Operations role at Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts
Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts provided pay rangeThis range is provided by Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay rangeA$95,501.00/yr - A$114,201.00/yr
The opportunity we have available
The Vehicle Safety Operations Branch is Australia's national vehicle standards regulator. We work to enhance vehicle safety, emissions control and anti-theft protection to ensure the Australian vehicle fleet is safe and efficient. From 1 July 2021 the Road Vehicle Standards Act 2018 (RVSA) has been in force. This legislation sets vehicle standards for all new vehicles entering the Australian market and regulates the supply to the market of used vehicles.
The Application Assessment and Approval section is responsible for the regulation of the Road Vehicle Standards Act 2018 by assessing certain applications to ensure the criteria for approval are met and providing support to businesses and individuals to provide road vehicles to the Australian market.
The Team Leader ROVER Level 1 Support leads the client focused ROVER Level 1 Support team, the first contact point for industry, businesses and individuals contacting the department in relation to the Road Vehicle Standards. ROVER Level 1 Support consists of a public facing call centre and a public mailbox.
The Team Leader ROVER Level 1 Support officer will:
- contribute to planning and monitoring of work processes for the team
- identify development and learning opportunities for staff and delegate tasks effectively
- foster a cohesive team culture that encourages openness, honesty and knowledge sharing
- consistently demonstrate and encourage team members to demonstrate the appropriate standards of ethical and professional behaviour.
What will you do?
The tasks of the Team Leader ROVER Level 1 Support include:
- managing the ROVER Level 1 Support team which includes a call centre with up to 7 staff and a high-volume inbox
- oversight and maintenance of up-to-date scripts and templates
- developing and implementing training materials for ROVER Level 1
- responding to complex emails and calls as secondary escalation point
- engaging with stakeholders about their applications and the related policy and standards
- contributing to operational discussions in relation to the Road Vehicle Standards Act 2018 and Road Vehicle Standards Rules 2019
- providing statistical and other reporting as necessary
- preparing executive briefing material and analytical reports relating to issues identified through ROVER Level 1
- contributing new ideas and maximise the benefits of change, including the identification of opportunities to improve the efficiency of business processes
- responding to information and/or legislative requests, such as Freedom of Information requests
- oversight of staffing, performance and development of staff including daily team management and workload management
Who are we looking for?
The successful candidate for this position will be able to demonstrate their capability against the APS 6 Work level standards.
To be successful in this role, you will need to demonstrate your ability to:
- Provide quality advice and communicate effectively by confidently presenting messages in a clear, concise and articulate manner to various audiences
- Have a growth mindset with a willingness to continue to learn, develop, and foster an environment for team members to do the same.
- Operate under broad direction exercising a considerable degree of independence
- Build and maintain relationships with a range of stakeholders, both internal and external, including maintaining arrangements for ongoing coordination, consultation, oversight and reporting
- Show leadership qualities and set work tasks that align with the departments strategic objectives and communicate expected outcomes.
- Drive continuous improvement through reviewing best practice approaches adopted in both the public and private sectors and regularly reviewing performance to identify opportunities.
Call centre experience is desirable.
We encourage candidates from diverse backgrounds and experiences to apply.
RecruitAbility minimum requirements
Minimum requirements for this role include:
- Effective people management and leadership skills.
- Ability to engage and influence stakeholders in a professional and effective manner
RecruitAbility is a scheme which aims to attract and develop applicants with disability and also facilitate cultural changes in selection panels and agency recruitment.
Job applicants with disability who met the requirements are advanced to the next stage of the selection process:
- Opt into the scheme
- Declare they have a disability, and
- Meet the minimum requirements of a vacancy advertised in the scheme
More information can be found at RecruitAbility scheme: A guide for applicants | Australian Public Service Commission.
Eligibility requirements
Employment with the Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts is subject to conditions prescribed within the Public Service Act 1999 including:
- Citizenship: candidates must be an Australian citizen at the time of submitting your application.
- Health Assessment: The preferred candidate may be required to undergo a medical examination conducted by the department's preferred medical provider.
- Security Clearance: The successful candidate must be able to obtain and/or maintain a security clearance at Baseline. You must be willing to disclose all relevant and required information. You must have lived in Australia, or have a checkable background, for at least the preceding five years for Baseline Vetting clearances. More information on the security clearance vetting process is available on the Australian Government Security Vetting Agency (AGSVA) website.
- Seniority levelMid-Senior level
- Employment typeFull-time
- Job functionCustomer Service
- IndustriesGovernment Administration
Referrals increase your chances of interviewing at Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts by 2x
Sign in to set job alerts for "Support Team Lead" roles.Canberra, Australian Capital Territory, Australia 1 week ago
Canberra, Australian Capital Territory, Australia A$127,101.00-A$138,349.00 1 day ago
Forde, Australian Capital Territory, Australia 1 week ago
Canberra, Australian Capital Territory, Australia A$127,101.00-A$138,349.00 1 week ago
Canberra, Australian Capital Territory, Australia A$120,303.00-A$135,701.00 1 day ago
Senior System Support Engineer – High Performance ComputingMajura, Australian Capital Territory, Australia 2 months ago
Customer Success Manager - Public SectorCanberra, Australian Capital Territory, Australia 14 hours ago
Canberra, Australian Capital Territory, Australia 6 days ago
Gordon, Australian Capital Territory, Australia 1 day ago
Canberra, Australian Capital Territory, Australia 4 months ago
Customer Success Manager - Public SectorCanberra, Australian Capital Territory, Australia 1 week ago
Russell, Australian Capital Territory, Australia 2 weeks ago
Canberra, Australian Capital Territory, Australia 6 days ago
Russell, Australian Capital Territory, Australia 2 weeks ago
Canberra, Australian Capital Territory, Australia 1 week ago
Canberra, Australian Capital Territory, Australia 2 weeks ago
Canberra, Australian Capital Territory, Australia A$100,000.00-A$130,000.00 4 days ago
Australian Capital Territory, Australia 1 week ago
Canberra, Australian Capital Territory, Australia 2 weeks ago
Deputy HR Delivery Lead - SAP SuccessFactorsCanberra, Australian Capital Territory, Australia 2 months ago
Canberra, Australian Capital Territory, Australia 1 day ago
Canberra, Australian Capital Territory, Australia 3 weeks ago
Canberra, Australian Capital Territory, Australia 1 week ago
Weston Creek, Australian Capital Territory, Australia 1 week ago
Fyshwick, Australian Capital Territory, Australia 6 days ago
Canberra, Australian Capital Territory, Australia 2 weeks ago
Canberra, Australian Capital Territory, Australia 4 months ago
Majura, Australian Capital Territory, Australia 1 week ago
Manager | Organisation and Workforce Transformation (Defence Sector) | CanberraCanberra, Australian Capital Territory, Australia 1 month ago
Contracts and Procurement Services LeaderAustralian Capital Territory, Australia 1 week ago
Cloud & AI Solution Engineering Manager - Public SectorCanberra, Australian Capital Territory, Australia 2 weeks ago
Canberra, Australian Capital Territory, Australia 5 days ago
Majura, Australian Capital Territory, Australia 1 week ago
Canberra, Australian Capital Territory, Australia 4 days ago
Lyons, Australian Capital Territory, Australia 5 days ago
Canberra, Australian Capital Territory, Australia 4 days ago
Head of Federal Government, ANZ Public SectorCanberra, Australian Capital Territory, Australia 3 days ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr-
Canberra, ACT, Australia Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts Full timeAPS6 - Team Leader ROVER Level 1 Support, Vehicle Safety OperationsJoin to apply for the APS6 - Team Leader ROVER Level 1 Support, Vehicle Safety Operations role at Department of Infrastructure, Transport, Regional Development, Communications, Sport and the ArtsAPS6 - Team Leader ROVER Level 1 Support, Vehicle Safety Operations1 day ago Be among the first 25...
-
Canberra, ACT, Australia Australian Department of Infrastructure and Regional Development Full time $98,765 - $123,456 per yearContact Officer:Catherine Tamburro on or Closing Date:11.59pm AEST, Monday 15 September 2025The department supports workplace diversity and values the contribution of people from diverse backgrounds. We encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, people with cultural and linguistic diversity, and...
-
Vehicle Safety Operations Team Leader
2 weeks ago
Canberra, ACT, Australia beBeeVehicle Full time $127,101 - $138,349Our organization enhances vehicle safety and efficiency across Australia.We work to regulate the supply of vehicles in the Australian market under the Road Vehicle Standards Act 2018.The Application Assessment and Approval section plays a crucial role in ensuring compliance with this legislation by assessing certain applications for approval and providing...
-
Vehicles Safety Team Lead
2 weeks ago
Canberra, ACT, Australia beBeeLeadership Full time $127,101 - $138,349Job Title:Senior Vehicle Safety Operations SpecialistAbout the Role:We are seeking a highly skilled professional to lead our ROVER Level 1 Support team.Key Responsibilities:Manage a team of experts in vehicle safety operations, including a call centre and high-volume inbox.Oversight and maintenance of up-to-date scripts and templates to ensure efficient...
-
Safety Operations Manager
2 weeks ago
Canberra, ACT, Australia beBeeLeadership Full time $127,101 - $138,349Job DescriptionOur team is responsible for ensuring the Australian vehicle fleet is safe and efficient. This involves working to enhance vehicle safety, emissions control, and anti-theft protection.The Application Assessment and Approval section is responsible for assessing certain applications to ensure they meet the criteria for approval. We provide...
-
Vehicle Safety Specialist
2 weeks ago
Canberra, ACT, Australia beBeeRecalls Full time $95,000 - $115,000Are you a seasoned professional with a passion for vehicular safety?This role offers the perfect opportunity to leverage your skills and experience in Microsoft Dynamics 365, IT, and stakeholder engagement.Negotiate recall wording with suppliers and publish recalls on a national database.Analyse and assess information for risk assessments, ensuring the...
-
APS6 Graphic Designer
2 weeks ago
Canberra, ACT, Australia Randstad - Business Support Full time $98,765 - $123,456 per yearAPS6 Graphic Designer (NV1 Security Clearance Required)Location: Canberra, ACT Classification: APS Level 6 Security Clearance: NV1 (Negative Vetting 1) is essential for this role.About the RoleWe are seeking a highly creative and experienced APS6 Graphic Designer to join our dynamic team. This is a crucial role for a skilled professional to create...
-
APS6 Financial Operations Manager
2 weeks ago
Canberra, ACT, Australia beBeeFinancial Full time $100,800 - $141,000Job TitleThis is a six months non-ongoing opportunity at the APS6 level where you will be working on the full spectrum of financial operations including:Accounts PayableAccounts ReceivablePay runsBank reconciliationsCredit Card managementCorporate travel managementYou'll be supervising a team of staff, delegating work, providing quality assurance, acting as...
-
Aps6 Payroll Team Leader
7 days ago
Canberra, ACT, Australia Chandler Macleod Full timeAs one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.Our Federal Government client is seeking to...
-
Aps6 Senior Administration Officer
2 weeks ago
Canberra, ACT, Australia Randstad Australia Full timeJoin to apply for theAPS6 Senior Administration Officerrole atRandstad Australia2 days ago Be among the first 25 applicantsJoin to apply for theAPS6 Senior Administration Officerrole atRandstad AustraliaRandstad is currently seeking an experienced Senior Administration Officer (APS6) to join a high-performing federal government team.Labour Hire | Canberra ,...