Client Service Officer

4 weeks ago

Liverpool, Australia Audika Full time
Overview

Client Service Officer - Liverpool role at Audika, Liverpool, New South Wales, Australia. This is a part-time position (4 days a week between 9am - 5pm, no weekends).



Responsibilities

We are looking for a passionate and dynamic customer service individual, who loves to help people, to be a Clinic Co-Ordinator supporting Audika Hearing Clinic in Liverpool, Sydney on part-time basis (4 days a week between 9am - 5pm, no weekends) If you are interested in helping our clients improve their hearing and quality of life, keep on reading This is the role for you. This role is pivotal in each clinic and contributes to clinic performance and enhances our customers' experience. We are looking for a compassionate, process oriented and purpose-driven individual whose outstanding organisational and customer service skills will help more people get access to better hearing. You will collaborate with Clinicians and Hearing Technicians (where applicable) to provide quality hearing health care outcomes for all our clients. You will learn about all our products, services, our competitive advantages, and government funding programs. With all these knowledge, skills, and tools you will expertly apply tailored client-specific sales strategies ensuring they get best possible solutions.



Qualifications
  • Previous administration or customer service experience in one of the following environments: retail, hearing care services, pharmacy, or allied health
  • Experience working with an older demographic, preferred
  • Strong interpersonal communication skills and empathy for clients to support their hearing journey
  • Higher School Certificate (HSC) or TAFE Qualification
  • Computer literacy skills


What's in it for you
  • 12-months contract, Part Time (0.8 FTE) role in an established global organisation
  • Performance incentives
  • Supportive hearing care team
  • Professional development through clear career path and professional training
  • MyRewards program – a program that offers discounts to more than 300 retailers and services across Australia
  • Online Wellbeing centre – a platform offering activities, workouts, meditations, nutritional and financial advice – everything you need to live a healthier and happier life
  • Employee Assistance Program
  • Birthday and Christmas gifts


Our Values

Audika is proud to have a diverse and inclusive culture that acknowledges and respects our employees. We are a team of professionals who bring the importance of sound to life and connect our clients through our hearing products. We believe that it all starts from our employees, who make this happen. We are led by our values, which shape a supportive and encouraging culture where everyone can thrive and succeed. We create trust We are Team-players We create innovative solutions We apply a can-do attitude in everything we do.



Seniority level
  • Not Applicable


Employment type
  • Part-time


Job function
  • Finance and Sales


Industries
  • Medical Equipment Manufacturing
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