Aboriginal Client Service Officer

Division: Homes NSW
- Location: Liverpool, NSW, AU, 2170 Bega, NSW, AU, 2550 Kempsey, NSW, AU, 2440 Port Macquarie, NSW, AU, 2444
- Req ID: 72793

**Client Service Officer (Identified)**

**Housing Contact Centre**

**Clerk Grade 2/4**
- **Location - Various locations - Liverpool, Bega, Kempsey and Port Macquarie**:

- **Employment type -Ongoing and Temporary roles**:

- **Salary - $77,795 pa - $90,001 pa plus superannuation and annual leave loading**:

- **Talent pool will also be created for all locations**:

- **Industry leading training with ongoing career development and support**:

- **Generous leave entitlements**:

- **Diverse and inclusive organisation**
- These positions are open to Australian Aboriginal and Torres Strait Islander people only._

**Your role**

**Do you have a passion for customer service and would like to use your delivery and management experience to help make a difference in our public housing operations?**

The Department of Communities and Justice (DCJ) vision is to empower all people to live fulfilling lives and achieve their potential in inclusive communities with a focus on breaking, rather than managing, disadvantage.

The Housing Contact Centre (HCC) is a 24/7 contact centre operation of approx. 350 staff. The HCC office is located in Liverpool, with satellite offices in Broken Hill, Bega, Kempsey and Port Macquarie. The centre delivers phone support to NSW clients with access to social housing services, including Link2home crisis accommodation, Social Housing Applications and Rentstart bond loan service.

The centre manages the Aboriginal Enquiry line (AEL), which provides culturally appropriate services to clients over the phone between 8:30 am - 4:30 pm weekdays.

The role offers a generous salary package and internal career progression.

**What you’ll do**

You’ll be working directly from one of our regional offices as part of the (HCC) and will be a valuable part of our Aboriginal Enquiry Line team.

The role manages the Aboriginal Enquiry line (AEL), which provides culturally appropriate services and support to clients in regard to homelessness and housing needs over the phone between 8.30 am - 4.30 pm weekdays. This AEL is primarily handled by Aboriginal and Torres Strait Islander Client Service Officers (CSO’s), who report to the Aboriginal Enquiry Line Officer in regard to enquiries to this line. Aboriginal and Torres Strait Islander CSO’s will also deal with enquiries from non-Aboriginal and non-Torres Strait Islander clients as needed.

AEL staff also liaise with other HCC staff to impart understanding and ensure that Aboriginal cultural concerns are given proper attention in determining service delivery to Aboriginal clients. AEL staff work in consultation/collaboration with Aboriginal Community Housing Providers (ACHP) and the Aboriginal Housing Office (AHO) to deliver culturally appropriate responses to housing needs, guided by principles of self-determination and self-management for Aboriginal people.

**What we’re looking for**
- Some office locations require a current NSW Working with Children Check clearance for paid employment. This is a requirement due to a shared office location with Community Services.
- Possession of a current NSW Driver’s Licence or NSW Photo Card.
- Documented verification of Aboriginality.

The Department will accept proof of Aboriginality confirming the following:

- You are an Aboriginal person of Aboriginal descent;
- You identify as being Aboriginal; and

An acceptable form of documented verification is a “Confirmation of Aboriginality” letter, provided to you by a local Aboriginal organisation that includes a common seal from that organisation.

Download the role description.

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach the following:
- attach a cover letter (maximum 2 pages) outlining
- Skills and experience as relevant to this role
- A strong cultural knowledge, lived experience, connections and relationships with a deep understanding of Aboriginal communities and history
- up-to-date resume (maximum 3 pages).

**Applications close**Sunday, 2 March 2025 at 11:59pm AEST.

**Got a question?**

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experien