Client Service Officer

Division: Homes NSW
- Location: Liverpool, NSW, AU, 2170
- Req ID: 77554

**Client Service Officer | Talent Pool**

**Housing Contact Centre**

**Location - Liverpool**

**Employment type - Talent Pool for future ongoing and temporary positions**

**Salary - Clerk Grade 2/4, $80,129 - $92,701 pa, plus employers’ contribution to superannuation and annual leave loading**

**Opportunities for learning, development, and internal career progression.**

**Do you have a passion for customer service and would like to use your delivery and management experience to help make a difference in our public housing operations?**

The Department of Communities and Justice (DCJ) vision is to empower all people to live fulfilling lives and achieve their potential in inclusive communities with a focus on breaking, rather than managing, disadvantage.

**Your role**
- Are you passionate about customer service and ready to make a real impact in your community? As a Client Service Officer at the Housing Response Centre, you’ll play a vital role in supporting vulnerable clients across NSW by delivering timely, empathetic, and accurate assistance. This is a unique opportunity to join a dynamic 24/7 team, grow your skills, and contribute to DCJ’s mission of breaking disadvantage and building inclusive communities.

**What you’ll do**

**Please see below YouTube video link for more information about the role of a Client Service Officer at the HRC.**

**What we’re looking for**
- Experience in providing exceptional customer service to vulnerable and diverse clients
- Excellent computer navigations skills and the ability to work between multiple screens and data bases
- Contact Centre experience is desirable by not essential
- Dedication to continuous learning through both in-person and virtual training
- Ability to work across a 24/7 rotating roster
- Download the role description.

**What We Offer**
- We offer a variety of benefits, including:

- A challenging and rewarding career
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.
- Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**
- Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**
- Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

**Applications close**Wednesday, 17 September 2025 at 11:59pm AEST.

**Got a question?**
- Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**
- We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
- To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**
- A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

**_ The Welcome Experience_**:

- The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.