Guest Service Manager

4 days ago

Gold Coast, Queensland, Australia at Full time
Overview

Meriton Suites currently has an opportunity available for a Guest Service Manager to join our Broadbeach team. As the Guest Service Manager, you will report to the Hotel General Manager and be responsible for leading our front office operations whilst working cohesively with our housekeeping and maintenance departments. You will have access to Meriton Suites benefits including discounted hotel stays across Sydney, Melbourne, Canberra, Brisbane and the Gold Coast.

Responsibilities
  • Support and lead the front office operations and team.
  • Facilitate a positive workplace culture through effective leadership, collaboration and team development.
  • Close the loop on guest feedback with critical thinking and strong guest connections.
  • Ensure daily front desk tasks and expectations are communicated, actioned and completed.
  • Drive positive guest experiences, both individually and across your team.
  • Manage the roster and payroll financials.
  • Work with our Hotel Manager to maintain the building's presentation and upkeep.
  • Ensure Meriton Suites standards, policies and procedures are adhered to.
  • Be able to manage the hotel in absence of the Hotel Manager.
Qualifications
  • To be successful in this role you will be ideally currently employed as a Manager on Duty / Duty Manager / Assistant Manager and looking to take the next step.
  • Have experience in a 4/5-star hotel environment.
  • Have a genuine passion for guest service and exceeding guest expectations.
  • Understand the importance of building a culture around respect and inclusion.
  • Possess excellent time management skills with the ability to work under pressure.
  • Be comfortable communicating with various internal and external stakeholders.
  • Conduct and present yourself in a respectful and professional manner at all times.
About Meriton Suites

Meriton Suites is Australia's largest owner-operator of apartment-style hotel suites, with 23 locations and 6,204 suites, giving every guest a guarantee that they are staying in the best accommodation in Australia. Our award-winning hotels have consistently been ranked highly by travellers. For over 20 years, Meriton Suites has been a market leader in apartment-style hotel accommodation, located across Sydney, Canberra, Melbourne, Brisbane and the Gold Coast. For more information, please visit www.meritonsuites.com.au.

Application process

If you would like to be considered for this opportunity, please click on the Apply Now tab below.

Note: Only short-listed applicants will be contacted within 7 days of application. Permanent residents only may apply. We will not consider external agencies as recruitment for this role is handled internally.

Questions

Your application will include the following questions:

  • How many years' experience do you have as a Guest Services Manager?
  • Which of the following statements best describes your right to work in Australia?
  • What's your preferred work type?
  • Are you available to work on a rotating roster?

#J-18808-Ljbffr

  • Guest Services Manager

    1 week ago

    Gold Coast, Queensland, Australia Wildlife Currumbin Sanctuary Full time

    **Make a genuine difference working with the dedicated team at the Currumbin Wildlife Sanctuary**:- **Voted one of the Gold Coast's most popular tourist destinations**- **Unique opportunity to be part of a value-led and future focused organisation.****About National Trust Queensland & Currumbin Wildlife Sanctuary**Voted one of the Gold Coast's most popular...

  • Guest Service Manager

    4 days ago

    Gold Coast, Queensland, Australia at Full time

    OverviewMeriton Suites currently has an opportunity available for a Guest Service Manager to join our Broadbeach team. As the Guest Service Manager, you will report to the Hotel General Manager and be responsible for leading our front office operations whilst working cohesively with our housekeeping and maintenance departments. You will have access to...

  • Guest Service Manager

    1 week ago

    Gold Coast, Queensland, Australia Meriton Group Full time

    OverviewMeriton Suites currently has an opportunity available for a Guest Service Manager to join our Broadbeach team.As the Guest Service Manager, you will report to the Hotel General Manager and be responsible for leading our front office operations while working cohesively with our housekeeping and maintenance departments.You will have access to Meriton...

  • Guest Service Manager

    1 week ago

    Gold Coast, Queensland, Australia Meriton Group Full time

    OverviewMeriton Suites currently has an opportunity available for a Guest Service Manager to join our Broadbeach team. As the Guest Service Manager, you will report to the Hotel General Manager and be responsible for leading our front office operations while working cohesively with our housekeeping and maintenance departments. You will have access to Meriton...

  • Guest Service Manager

    1 week ago

    Gold Coast, Queensland, Australia Meriton Group Full time

    OverviewMeriton Suites currently has an opportunity available for a Guest Service Manager to join our Broadbeach team. As the Guest Service Manager, you will report to the Hotel General Manager and be responsible for leading our front office operations while working cohesively with our housekeeping and maintenance departments. You will have access to Meriton...

  • Guest Service Manager

    2 weeks ago

    Gold Coast, Queensland, Australia Meriton Suites Full time $104,000 - $130,878 per year

    About the RoleMeriton Suites currently has an opportunity available for a Guest Service Manager to join our Broadbeach, team.As the Guest Service Manager, you will report to the Hotel General Manager and be responsible for leading our front office operations whilst working cohesively with our housekeeping and maintenance departments. You will have access to...

  • Senior Guest Services Manager

    1 week ago

    Gold Coast, Queensland, Australia beBeeGuest Full time $109,999 - $124,999

    Job DescriptionAs a Senior Guest Services Manager, you will be responsible for overseeing the day-to-day operations of the Front Office, ensuring that all brand service standards are met and exceeded. Your objective will be to deliver exceptional guest experiences while maintaining profitability and efficiency.You will lead and manage Front Office operations...

  • Senior Guest Services Manager

    4 days ago

    Gold Coast, Queensland, Australia beBeeLeadership Full time $65 - $75

    Job Title: Front Office SupervisorOaks Mackay Rivermarque Hotel is seeking an experienced customer service professional to join a dynamic team as a Front Office Supervisor. This exciting opportunity will provide the successful candidate with a range of excellent benefits.Responsibilities:Lead and support the team in delivering exceptional guest experiences...

  • Guest Service Ambassador

    6 days ago

    Gold Coast, Queensland, Australia beBeeCustomerService Full time $53,020 - $84,010

    Job Opportunity:">Deliver exceptional customer experiences by providing a warm and welcoming reception to guests.Maintain clear, courteous communication with guests, colleagues, and stakeholders across various channels.Process guest reservations, updates, and special requests accurately using property management systems.Act as the primary point of contact...

  • Guest Service Representative

    5 days ago

    Gold Coast, Queensland, Australia beBeeHospitality Full time $60,800 - $80,800

    Job Title: Guest Service RepresentativeWe're looking for a dedicated professional to join our team as a Guest Service Representative.About the JobThis role involves providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable. You will be responsible for managing the front desk, handling guest inquiries, and resolving...