Guest Service Manager

4 weeks ago

Gold Coast, Queensland, Australia at Full time
Overview

Meriton Suites currently has an opportunity available for a Guest Service Manager to join our Broadbeach team. As the Guest Service Manager, you will report to the Hotel General Manager and be responsible for leading our front office operations whilst working cohesively with our housekeeping and maintenance departments. You will have access to Meriton Suites benefits including discounted hotel stays across Sydney, Melbourne, Canberra, Brisbane and the Gold Coast.

Responsibilities
  • Support and lead the front office operations and team.
  • Facilitate a positive workplace culture through effective leadership, collaboration and team development.
  • Close the loop on guest feedback with critical thinking and strong guest connections.
  • Ensure daily front desk tasks and expectations are communicated, actioned and completed.
  • Drive positive guest experiences, both individually and across your team.
  • Manage the roster and payroll financials.
  • Work with our Hotel Manager to maintain the building's presentation and upkeep.
  • Ensure Meriton Suites standards, policies and procedures are adhered to.
  • Be able to manage the hotel in absence of the Hotel Manager.
Qualifications
  • To be successful in this role you will be ideally currently employed as a Manager on Duty / Duty Manager / Assistant Manager and looking to take the next step.
  • Have experience in a 4/5-star hotel environment.
  • Have a genuine passion for guest service and exceeding guest expectations.
  • Understand the importance of building a culture around respect and inclusion.
  • Possess excellent time management skills with the ability to work under pressure.
  • Be comfortable communicating with various internal and external stakeholders.
  • Conduct and present yourself in a respectful and professional manner at all times.
About Meriton Suites

Meriton Suites is Australia's largest owner-operator of apartment-style hotel suites, with 23 locations and 6,204 suites, giving every guest a guarantee that they are staying in the best accommodation in Australia. Our award-winning hotels have consistently been ranked highly by travellers. For over 20 years, Meriton Suites has been a market leader in apartment-style hotel accommodation, located across Sydney, Canberra, Melbourne, Brisbane and the Gold Coast. For more information, please visit www.meritonsuites.com.au.

Application process

If you would like to be considered for this opportunity, please click on the Apply Now tab below.

Note: Only short-listed applicants will be contacted within 7 days of application. Permanent residents only may apply. We will not consider external agencies as recruitment for this role is handled internally.

Questions

Your application will include the following questions:

  • How many years' experience do you have as a Guest Services Manager?
  • Which of the following statements best describes your right to work in Australia?
  • What's your preferred work type?
  • Are you available to work on a rotating roster?

#J-18808-Ljbffr

  • Guest Service Manager

    4 weeks ago

    Gold Coast, Queensland, Australia at Full time

    OverviewMeriton Suites currently has an opportunity available for a Guest Service Manager to join our Broadbeach team. As the Guest Service Manager, you will report to the Hotel General Manager and be responsible for leading our front office operations whilst working cohesively with our housekeeping and maintenance departments. You will have access to...

  • Guest Service Manager

    2 weeks ago

    Gold Coast, Queensland, Australia Meriton Suites Full time $80,000 - $120,000 per year

    About the RoleMeriton Suites currently has an opportunity available for a Guest Service Manager to join our Broadbeach, team.As the Guest Service Manager, you will report to the Hotel General Manager and be responsible for leading our front office operations whilst working cohesively with our housekeeping and maintenance departments. You will have access to...

  • Guest Service Agent

    2 weeks ago

    Gold Coast, Queensland, Australia Imperial Hotel Gold Coast Full time $45,000 - $60,000 per year

    Imperial Hotel Gold Coast (formerly Palazzo Versace) offers the ultimate luxury hotel experience. The hotel boasts a stunning waterfront location, breath-taking architecture, lavish accommodation and Italian craftsmanship across the hotel. Indulge in award-winning restaurants, memorable meeting and event spaces, The Beauty Room, wellness centre, water salon...

  • Guest Service Agent

    4 weeks ago

    Gold Coast, Queensland, Australia Oaks Hotels, Resorts & Suites Full time

    OverviewMinor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean,...

  • Guest Service Agent

    4 weeks ago

    Gold Coast, Queensland, Australia Oaks Hotels, Resorts & Suites Full time

    OverviewMinor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean,...

  • Guest Service Agent

    2 days ago

    Gold Coast, Queensland, Australia Careers at Marriott Full time $45,000 - $65,000 per year

    Guest Service Agent   About the Company  Marriott International portfolio of brands includes JW Marriott alongside 33 other Marriott brands. Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.   JW Marriott is...

  • Guest Service Agent

    4 weeks ago

    Gold Coast, Queensland, Australia Southport Sharks Full time

    About UsThe Mantra at Sharks Hotel is located alongside Southport Sharks and central to the Gold Coast Health and Knowledge precinct, the hotel includes 120 hotel rooms and suites, two conference rooms and a rooftop bar.What Are The PerksFood & Beverage DiscountsAccor Accommodation DiscountsFree Gym MembershipFree ParkingAbout The RoleWe are seeking...

  • Guest Service Agent

    4 weeks ago

    Gold Coast, Queensland, Australia Southport Sharks Full time

    About UsThe Mantra at Sharks Hotel is located alongside Southport Sharks and central to the Gold Coast Health and Knowledge precinct, the hotel includes 120 hotel rooms and suites, two conference rooms and a rooftop bar.What Are The PerksFood & Beverage DiscountsAccor Accommodation DiscountsFree Gym MembershipFree ParkingAbout The RoleWe are seeking...

  • Guest Service Agent

    4 weeks ago

    Gold Coast, Queensland, Australia Village Roadshow Ltd Full time

    Apply now Job no: 503000Work type: Casual / TempGuest Service AgentCasual $33.38/hr Mon-Fri, $40.05/hr Sat, $46.73/hr Sun (HIGA Adult Rate, jnr rates may apply)Sea World Resort, Main Beach Gold CoastExplore the possibility of creating memories that last lifetimes with a career at Village Roadshow Theme Parks Our company comprises of Warner Bros. Movie World,...

  • Guest Service Agent

    4 weeks ago

    Gold Coast, Queensland, Australia Village Roadshow Ltd Full time

    Apply now Job no: 503000Work type: Casual / TempGuest Service AgentCasual $33.38/hr Mon-Fri, $40.05/hr Sat, $46.73/hr Sun (HIGA Adult Rate, jnr rates may apply)Sea World Resort, Main Beach Gold CoastExplore the possibility of creating memories that last lifetimes with a career at Village Roadshow Theme Parks Our company comprises of Warner Bros. Movie World,...