Guest Services Manager

**Make a genuine difference working with the dedicated team at the Currumbin Wildlife Sanctuary**:

- **Voted one of the Gold Coast's most popular tourist destinations**
- **Unique opportunity to be part of a value-led and future focused organisation.**

**About National Trust Queensland & Currumbin Wildlife Sanctuary**

Voted one of the Gold Coast's most popular tourist destinations, Currumbin Wildlife Sanctuary is the crown jewel of the National Trust of Australia (Queensland) [NTAQ] properties. As one of Queensland's earliest nature-based tourist destinations, the Sanctuary is a physical embodiment of everything the NTAQ represents**:to conserve and advance our natural and cultural heritage for future generations.**

We currently have an opportunity for an experienced and motivated Full time **Guest Services Manager **to lead the Guest Services team and assist in delivering a high quality, safe and memorable guest experience at the Currumbin Wildlife Sanctuary property. The role will oversee the Guest Services department ensuring the highest possible standards are delivered through guest services, ticketing, car parking and the cleaning department.

**About the Role**

The Guest Services Manager role will report to the Head of Operations and will oversee the day to day management of the department. Forming a key part of this role you will be required to support the business objectives, enhance the guest experience through service, maintaining a high standard of park presentation and accessibility, troubleshooting, assisting in crisis management and be a point of contact for the park operations.

With the guest experience serving as a primary focus and the Guest Services department serving as a major communications and information hub, this role will liaise closely with internal and external stakeholders to ensure that operational information is delivered accurately and appropriately. The Guest Services Manager will also promote, manage, and facilitate sales of NTAQ Memberships and interstate/international National Trust membership programs.

**About You**

You will have experience working within a guest services management role overseeing multiple departments within a multifaceted business. You must be able to demonstrate a strong understanding of delivering a quality guest experience. Other key skills and attributes we are looking for include:

- Extensive experience working within a guest services related role.
- Previous experience within a Guest Services management role within a multi disciplinary operation.
- High level of organisational and time management skills.
- Have a positive approach with excellent communication (both written and verbal), leadership and teamwork skills.
- Experience with Microsoft Office suite and POS/Reservation based software.
- Ability to prepare and present informative reports and conduct thorough investigations as required.
- Manual Driver's licence and/or First Aid qualifications will be highly regarded but not essential.
- You will be a WHS champion with regard to ensuring safe workplace operations and ensure all teams meet compliance requirements with their relevant workplace legislation and company policies.
- Must be comfortable working in an environment that includes mammals, birds and reptiles & be willing to work outdoors in all weather conditions.

**What we can offer**

Just as our charter is to protect, conserve, and celebrate the Environmental, Built and Cultural heritage of our State '" we also are committed to ensuring our Team Members are protected, taken care of and of course celebrated We offer current and future team members:

- Benchmarked Salary
- Free On-Site Parking
- Tertiary Education Partners for access to recognised Qualifications
- Flexible Working Arrangements and Study Leave
- NTAQ Team Member Card offering unlimited entry to Currumbin Wildlife Sanctuary and other SEQ sites and generous retail & food & beverage discounts.
- Currumbin Wildlife Sanctuary Family & Friends Passes