Senior Guest Services Manager

4 days ago

Gold Coast, Queensland, Australia beBeeLeadership Full time $65 - $75
Job Title: Front Office Supervisor

Oaks Mackay Rivermarque Hotel is seeking an experienced customer service professional to join a dynamic team as a Front Office Supervisor. This exciting opportunity will provide the successful candidate with a range of excellent benefits.

Responsibilities:
  • Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
  • Serve as a role model, sharing your expertise and continuously motivating the team to achieve high standards of service.
  • Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner.
  • Manage guest arrivals and departures efficiently, ensuring a seamless check-in/check-out experience.
  • Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.
Working Hours:
  • Rotating roster from Tuesday to Saturday, alternating between AM and PM shifts
  • Scheduled within 6:00am – 10:00pm
  • Act as first point of contact for front office staff requiring after-hours assistance
Qualifications:
  • Demonstrated leadership skills with the ability to effectively manage and motivate a team; prior supervisory experience is highly regarded.
  • Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
  • Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanor, even in high-pressure situations.
  • Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties.
  • Impeccable professional presentation, reflecting the high standards of the organisation.
  • Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.

The right candidate will thrive in our fast-paced environment, demonstrating a commitment to excellence in every aspect of their role. If you have the passion and drive to deliver exceptional results, we would like to hear from you.

Only candidates with working rights within Australia or New Zealand will be considered.

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