
Customer and Partnership Coordinator
3 weeks ago
Join to apply for the Customer and Partnership Coordinator role at Talent Matters.
Location: South East Sydney; 1 day work-from-home option.
CompanyDedicated Recruiter | Ecommerce, Retail & Professional Services recruitment | Sourcing Top Talent. Always | Over 15 years of Recruitment & HR…
Key responsibilities- Be the first point of contact for customer queries across email, socials and phone
- Troubleshoot issues, provide solutions and keep customers updated
- Handle order updates, refunds, shipping delays and courier follow-ups
- Reach out to like-minded brands in the sector for collabs
- Manage supplier relationships and ensure smooth onboarding
- Coordinate agreements, product shipments and ongoing partner communication
- Support corporate clients and warehouse teams with replacements, returns and ad hoc requests
- Prepare packing briefs and oversee delivery schedules
- Assist with reporting and general admin tasks
- 1–2+ years' experience in customer support, partnerships or Ecommerce
- A clear and confident communicator with problem-solving ability
- Highly organised with strong attention to detail
- Interest in a purpose-driven business
- Experience Gorgias and Shopify desirable, but not essential
If you want to be part of an exciting product based and purpose driven business, with 1 day work from home, apply now or call Sharon for a confidential chat on (02)93621119 and quote 'Customer and Partnership Coordinator'.
Job details- Seniority level: Entry level
- Employment type: Full-time
- Job function: Customer Service and Administrative
- Industries: Retail and Wholesale
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