Customer and Partnership Coordinator

1 day ago

Sydney, New South Wales, Australia Talent Matters Full time
Overview

Join to apply for the Customer and Partnership Coordinator role at Talent Matters.

Location: South East Sydney; 1 day work-from-home option.

Company

Dedicated Recruiter | Ecommerce, Retail & Professional Services recruitment | Sourcing Top Talent. Always | Over 15 years of Recruitment & HR…

Key responsibilities
  • Be the first point of contact for customer queries across email, socials and phone
  • Troubleshoot issues, provide solutions and keep customers updated
  • Handle order updates, refunds, shipping delays and courier follow-ups
  • Reach out to like-minded brands in the sector for collabs
  • Manage supplier relationships and ensure smooth onboarding
  • Coordinate agreements, product shipments and ongoing partner communication
  • Support corporate clients and warehouse teams with replacements, returns and ad hoc requests
  • Prepare packing briefs and oversee delivery schedules
  • Assist with reporting and general admin tasks
To be successful in this role
  • 1–2+ years' experience in customer support, partnerships or Ecommerce
  • A clear and confident communicator with problem-solving ability
  • Highly organised with strong attention to detail
  • Interest in a purpose-driven business
  • Experience Gorgias and Shopify desirable, but not essential
How to apply

If you want to be part of an exciting product based and purpose driven business, with 1 day work from home, apply now or call Sharon for a confidential chat on and quote 'Customer and Partnership Coordinator'.

Job details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Customer Service and Administrative
  • Industries: Retail and Wholesale
Additional

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