Technical Performance and Capacity Analyst

3 days ago

Brisbane, Queensland, Australia Queensland Government Full time
Overview

Technical Performance and Capacity Analyst (AO6) Infrastructure Platforms at Queensland Government. This role is part of Technology Infrastructure Services and focuses on monitoring performance, capacity planning, and optimization of IT infrastructure to support critical business functions.

Responsibilities
  • Monitor IT systems and applications, analyse performance data to identify bottlenecks and areas for improvement, and create and maintain performance dashboards and reports.
  • Assess current and future capacity needs, develop and maintain capacity plans to ensure adequate resources, and implement strategies to optimize resource usage and prevent over-provisioning.
  • Optimise systems and applications, collaborate with development teams to implement performance improvements, and perform root cause analysis of performance issues to provide solutions.
  • Prepare regular performance and capacity reports, document performance baselines and trends, and maintain records of capacity plans and performance tuning activities.
  • Implement and manage performance monitoring tools, ensure accurate configuration and stay updated with the latest technologies.
  • Troubleshoot performance incidents, collaborate with teams to resolve issues and participate in post-incident reviews to enhance future performance.
  • Identify and implement opportunities for improving performance and capacity management, stay updated on best practices and trends and enhance system efficiency.
  • Manage system performance, capacity and compliance through regular risk assessments, audits and mitigation.
Qualifications
  • Technical experience in a large, complex ICT environment would be desirable.
  • Proven experience in performance analysis, capacity planning, and system optimisation.
  • Certification in ITIL or project management.
  • Contemporary knowledge of Agile and waterfall project management methodologies.

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