Technical Performance and Capacity Analyst

Technical Performance and Capacity Analyst (AO6) – Infrastructure Platforms

Location: Albion, 4010

Status: Temporary Flexible Full-time

Tenure Period: Until 30/06/2026

Possibility Of Extension: Yes

Classification: AO6

Salary: $4,525.40 - $4,832.30 per fortnight

Division: Strategy and Corporate Services

Region/Directorate: INFO & TECH

Work Unit: Technology Infrastructure Services

Closing Date: Midnight, 25th September

Reference No: QLD_QFD_21027_25

Current Queensland Fire Department employees and volunteers must apply via their internal careers site

About Us

The Queensland Fire Department (QFD) provides fire prevention, preparedness and response services to fire in the built and landscape environments, as well as scientific and specialist capabilities to Queensland communities. The QFD provides a multi-hazard emergency response, including road crash rescue, bushfire, hazardous material, technical and vertical rescue, severe weather incidents, remote and swiftwater rescue, and supports community safety outcomes. The department encompasses Queensland Fire and Rescue (QFR), Rural Fire Service Queensland (RFSQ), and the broader department which work together to pre-empt, prevent, mitigate and manage the consequences of fires and other emergencies and to support our volunteer membership across the state.

The QFD is committed to reframing the department's relationship with Aboriginal and Torres Strait Islander peoples, communities, and organisations through activities identified in the QFD Reframing the Relationship Plan, contributing to Closing the Gap outcomes and building cultural capability.

Purpose of role

Technology Infrastructure Services is responsible for leading the information technology operational platforms and ensuring the performance and efficiency of network systems and infrastructure, data centres, cloud compute and storage capabilities to serve critical business functions. Reporting to the Executive Manager, you will have strong knowledge of IT systems and expertise in data analysis, problem-solving, and project management. You will track system performance metrics and create reports to identify areas of concern or improvement. The role involves working with multiple departments and stakeholders to understand their needs and challenges and provide recommendations on how to optimise systems to meet those needs.

Key requirements

Highly Desirable Requirements

• Technical experience in a large, complex ICT environment would be desirable.
• Proven experience in performance analysis, capacity planning, and system optimisation.
• Certification in ITIL or project management.
• Contemporary knowledge of Agile and waterfall project management methodologies.

Your key accountabilities

Responsibilities

• Monitor IT systems and applications, analyse performance data to identify bottlenecks and areas for improvement, and create and maintain performance dashboards and reports.
• Assess current and future capacity needs, develop and maintain capacity plans to ensure adequate resources, and implement strategies to optimize resource usage and prevent over-provisioning.
• Optimise systems and applications, collaborate with development teams to implement performance improvements, and perform root cause analysis of performance issues to provide solutions.
• Prepare regular performance and capacity reports, document performance baselines and trends, and maintain records of capacity plans and performance tuning activities.
• Implement and manage performance monitoring tools, ensure accurate configuration and stay updated with the latest technologies.
• Troubleshoot performance incidents, collaborate with teams to resolve issues and participate in post-incident reviews to enhance future performance.
• Identify and implement opportunities for improving performance and capacity management, stay updated on best practices and trends and enhance system efficiency.
• Manage system performance, capacity and compliance through regular risk assessments, audits and mitigation.

Capabilities

Leadership Competencies

Role alignment with Leadership Competency Stream – Individual Contributor (leading self).

• Vision: Leads strategically; Makes insightful decisions
• Results: Develops and mobilises talent; Drives accountability and outcomes
• Accountability: Fosters healthy and inclusive workplaces; Demonstrates sound governance

Upon joining, you will be expected to embody the QFD shared values: Respect, Integrity, Trust, Courage, Loyalty.

For more information about behaviours and competencies, visit Leadership competencies for Queensland | For government | Queensland Government.

How to Apply

Please refer to the QFD Public Service Application Guide for information on how to apply for this role and discuss any reasonable adjustments if required.

Need more information? Please contact Daniel So, Executive Manager (Infrastructure Platforms) at 0417 638 389 or daniel.so@qfes.qld.gov.au. Visit our website to learn more about joining our team.

Expirations: This description does not indicate that the role is closed; the closing date is included above.

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