Technical Performance and Capacity Analyst

Queensland Fire Department
Status
Temporary Flexible Full-time

Tenure Period
Until 30/06/2026

Possibility Of Extension
Yes

Classification
AO6

Salary
$4, $4,832.30 per fortnight

Division
Strategy and Corporate Services

Region/Directorate
INFO & TECH

Work Unit
Technology Infrastructure Services

Location:
Albion, 4010

Closing Date
Midnight, 25th September 25

Reference No
QLD_QFD_21027_25

Current Queensland Fire Department employees and volunteers must apply via their internal careers site
About Us
The Queensland Fire Department (QFD) provides fire prevention, preparedness and response services to fire in the built and landscape environments, as well as scientific and specialist capabilities to Queensland communities. The QFD provides a multi-hazard emergency response, including road crash rescue, bushfire, hazardous material, technical and vertical rescue, severe weather incidents, remote and swiftwater rescue, and provides a number of functions supporting community safety outcomes.

The department encompasses Queensland Fire and Rescue (QFR), Rural Fire Service Queensland (RFSQ), as well as the broader department which work together to pre-empt, prevent, mitigate and manage the consequences of fires and other emergencies on Queensland communities and support our large volunteer membership across the state.

The QFD is an organisation that is committed to reframing the department's relationship with Aboriginal and Torres Strait Islander peoples, communities, and organisations through activities identified in the QFD Reframing the Relationship Plan, contributing to Closing the Gap outcomes and building our cultural capability.

*Purpose of role*
Technology Infrastructure Services is responsible for leading the information technology operational platforms and ensuring the performance and efficiency of network systems and infrastructure, data centres,cloud compute and storage capabilities to serve critical business functions.

Reporting to the Executive Manager, you will have strong knowledge of IT systems and expertise in data analysis, problem-solving, and project management. You will track system performance metrics and create reports to identify areas of concern or improvement. The role involves working with multiple departments and stakeholders to understand their needs and challenges and provide recommendations on how to optimise systems to meet those needs.

*Key requirements
Highly Desirable Requirements*

• Technical experience in a large, complex ICT environment would be desirable.
• Proven experience in performance analysis, capacity planning, and system optimisation.
• Certification in ITIL or project management.
• Contemporary knowledge of Agile and waterfall project management methodologies.

*Your key accountabilities
Responsibilities*
Your part in the ongoing success of our department, in supporting key frontline services will see you responsible for a variety of work, including, but not limited to:

• Monitor IT systems and applications, analyse performance data to identify bottlenecks and areas for improvement, and create and maintain performance dashboards and reports.
• Assess current and future capacity needs, develop and maintain capacity plans to ensure adequate resources, and implement strategies to optimize resource usage and prevent over-provisioning.
• Optimise systems and applications, collaborate with development teams to implement performance improvements, and perform root cause analysis of performance issues to provide solutions.
• Prepare regular performance and capacity reports, document performance baselines and trends, and maintain records of capacity plans and performance tuning activities.
• Implement and manage performance monitoring tools, ensure accurate configuration and stay updated with the latest technologies.
• Troubleshoot performance incidents, collaborate with teams to resolve issues and participate in post-incident reviews to enhance future performance.
• Identify and implement opportunities for improving performance and capacity management, stay updated on best practices and trends and enhance system efficiency
• Manage system performance, capacity and compliance through regular risk assessments, audits and mitigation.

*Capabilities
Role*
To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the "key accountabilities" for this role:

Leadership Competency Stream –
Individual Contributor
(leading self)

Vision

• Leads strategically
• Makes insightful decisions

Results

• Develops and mobilises talent
• Drives accountability and outcomes

Accountability

• Fosters healthy and inclusive workplaces
• Demonstrates sound governance

Once you join us we will want you to exemplify the QFD shared values:

• Respect
• Integrity
• Trust
• Courage
• Loyalty

To find out more about the behaviours and competencies required for this role, visit Leadership competencies for Queensland | For government | Queensland Government

Want more information?
Please contact Daniel So , Executive Manager (Infrastructure Platforms) on phone or email .

You can also visit our website to find out more information about joining our team.

How To Apply
Please refer to the QFD Public Service Application Guide [All PS Classifications/Streams and Senior Officer] for information on how to apply for this role and contact us to discuss any reasonable adjustments if required.