Technical Performance and Capacity Analyst

Overview

Technical Performance and Capacity Analyst (AO6) Infrastructure Platforms – Queensland Fire Department.

Join to apply for the Technical Performance and Capacity Analyst (AO6) Infrastructure Platforms role at Queensland Fire Department.

About Us

The Queensland Fire Department (QFD) provides fire prevention, preparedness and response services to fire in the built and landscape environments, as well as scientific and specialist capabilities to Queensland communities. The department includes Queensland Fire and Rescue (QFR), Rural Fire Service Queensland (RFSQ), and the broader department, supporting community safety outcomes with a large volunteer membership.

The QFD is committed to reframing its relationship with Aboriginal and Torres Strait Islander peoples and communities, contributing to Closing the Gap outcomes and building cultural capability.

Purpose of role

Technology Infrastructure Services leads IT operational platforms and ensures performance and efficiency of network systems and infrastructure, data centres, cloud compute and storage to serve critical business functions. Reporting to the Executive Manager, you will have strong knowledge of IT systems and expertise in data analysis, problem-solving, and project management. You will track system performance metrics and create reports to identify areas of concern or improvement, working with multiple departments to optimise systems to meet needs.

Key requirements

Highly Desirable Requirements

• Technical experience in a large, complex ICT environment would be desirable.
• Proven experience in performance analysis, capacity planning, and system optimisation.
• Certification in ITIL or project management.
• Contemporary knowledge of Agile and waterfall project management methodologies.

Your key accountabilities

Responsibilities

• Monitor IT systems and applications, analyse performance data to identify bottlenecks and areas for improvement, and create and maintain performance dashboards and reports.
• Assess current and future capacity needs, develop and maintain capacity plans to ensure adequate resources, and implement strategies to optimise resource usage and prevent over-provisioning.
• Optimise systems and applications, collaborate with development teams to implement performance improvements, and perform root cause analysis of performance issues to provide solutions.
• Prepare regular performance and capacity reports, document performance baselines and trends, and maintain records of capacity plans and performance tuning activities.
• Implement and manage performance monitoring tools, ensure accurate configuration and stay updated with the latest technologies.
• Troubleshoot performance incidents, collaborate with teams to resolve issues and participate in post-incident reviews to enhance future performance.
• Identify and implement opportunities for improving performance and capacity management, stay updated on best practices and trends and enhance system efficiency.
• Manage system performance, capacity and compliance through regular risk assessments, audits and mitigation.

Capabilities

Role

Assess suitability based on Leadership Competencies for Queensland behavioural profiles linked to the key accountabilities.

• Leadership Competency Stream – Individual Contributor (leading self)
  • Vision
    Leads strategically; makes insightful decisions.
    • Results
      Develops and mobilises talent; drives accountability and outcomes.
      • Accountability
        Fosters healthy and inclusive workplaces; demonstrates sound governance.

As part of joining, you will be expected to exemplify the QFD shared values: Respect, Integrity, Trust, Courage, Loyalty.

For more information about the behaviours and competencies required, visit Leadership competencies for Queensland | For government | Queensland Government.

How to apply

Please refer to the QFD Public Service Application Guide for information on how to apply and contact us to discuss any reasonable adjustments if required.

Contact: Daniel So, Executive Manager (Infrastructure Platforms) on 0417 638 389 or daniel.so@qfes.qld.gov.au.

Job details

• Location: Albion, 4010
• Status: Temporary Flexible Full-time
• Tenure: Until 30/06/2026
• Possibility of Extension: Yes
• Classification: AO6
• Salary: $4,525.40 - $4,832.30 per fortnight
• Division: Strategy and Corporate Services
• Region/Directorate: INFO & TECH
• Work Unit: Technology Infrastructure Services
• Closing Date: Midnight, 25 September

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