CRM Specialist

CRM Specialist page is loaded## CRM Specialistremote type: Hybridlocations: Sydney, Australiatime type: Full timeposted on: Posted Todayjob requisition id: Essity256466**CRM Specialist** Modibodi is a pioneer in innovative, protective, and sustainable apparel, dedicated to enhancing lives around the world. Our mission is to empower people through thoughtfully designed products that offer comfort, confidence, and care -physically, emotionally, and ethically. At Modibodi, we're changing the world - one body at a time.We have an exciting role for a CRM Specialist to join our CRM & Loyalty team in Rozelle, Sydney, and help us deepen customer relationships through personalized, data-driven campaigns.## **About the Role:**As a CRM Specialist, you'll play a pivotal role in driving customer engagement, retention, and loyalty. You'll be responsible for executing targeted campaigns, supporting lifecycle strategies, and enhancing our loyalty program. Your work will directly contribute to revenue growth and brand advocacy, making a meaningful impact on our customers and our business. If you're someone who enjoys rolling up your sleeves, thrives in a fast-paced environment, and excels at bringing clarity to ambiguity, this role could be a great fit for you.## **What You Will Do:*** Deliver and optimize CRM campaigns across email, SMS, and other owned channels using Emarsys or similar CRM platforms* Setup and support automated lifecycle journeys and customer segmentation strategies.* Collaborate with creative and digital teams to ensure timely asset delivery.* Conduct A/B testing and performance analysis to refine campaign effectiveness.* Maintain dashboards and campaign reports, translating complex data into actionable insights.* Assist in loyalty program communications, promotions, and member engagement tracking.* Work cross-functionally with eCommerce, Brand, and Customer Service teams to align CRM efforts with broader business goals.## ## **Who You Are:*** You bring 2–3+ years of experience in CRM and email marketing.* Proficient in Emarsys or similar platforms, with hands-on experience in building emails and setting up automation workflows.* You have a strong grasp of customer segmentation, personalization, and lifecycle marketing.* You're analytical, detail-oriented, and thrive in a fast-paced environment.* You take initiative, work autonomously, and communicate effectively across teams.* Bonus points if you have experience in fashion eCommerce, A/B testing tools, or loyalty programs.#Modibodi**Caring, Connected, and Growing**At Modibodi, we believe in supporting both your professional journey and personal well-being as we work together to create a healthier, safer world. We are Caring, Connected, and Growing. Modibodi wouldn't exist without a passion for growth, and that energy shines through in everything we do. We exist to make people's lives better—including each other's lives at work.Joining Modibodi means more than just a job—it means being part of a mission. We're deeply committed to making a positive impact on both humanity and the environment. By joining us, you'll be driving meaningful change and helping to shape the future of personal care.# ## ## Application End Date:## ## 04 Oct 2025## ## Job Requisition ID:## Essity256466Essity is a leading global hygiene and health company. Our expertise began with the acquisition of the Swedish company Mölnlycke in 1975, through which our roots stretch back to 1849. Today, our sustainable innovations from globally trusted brands, designed for everybody and every body, care for the well-being of 1 billion people in 150 countries every day.Working at Essity is not just a career but a chance to make the world healthier, safer, and more hygienic. We innovate for good to break barriers and contribute to shaping a healthier future. At Essity, we have a people-first approach where every career is as unique as the individual. We empower employees to excel together and reach their full potential through a winning culture driven by a powerful purpose. Our performance-orientated environment motivates employees to think differently and embrace challenges so we can continue improving lives, every day through better hygiene and health. We provide a sustainable work-life based on flexibility for both employees and employers. We are committed to Diversity, Equity, and Inclusion in everything we do. It is the key to our success in creating an inclusive, collaborative, and caring company culture where you can be you with us. Our purpose of Breaking Barriers to Well-being, enables customers and consumers to lead fuller lives at all stages of life.Our leading global brands include TENA and Tork, and other strong brands such as Actimove, Cutimed, JOBST, Knix, Leukoplast, Libero, Libresse, Lotus, Modibodi, Nosotras, Saba, Tempo, TOM Organic and Zewa are sold in 150 countries. I In 2024, Essity had net sales of approximately SEK 146bn (EUR 13bn) and employed 36,000 people. We are headquartered in Stockholm, Sweden and Essity is listed on Nasdaq Stockholm. If you want to join a company where dedication to people is powered by innovation, welcome to Essity
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