Critical Environment Operations Manager

Overview

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Microsoft's Cloud Infrastructure and Operations (MCIO) is the engine that powers our cloud services. As a Critical Environment Operations Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

Our infrastructure spans more than 200 datacenters in 32 countries with millions of servers, supporting services for more than 1 billion customers and 20 million businesses globally. We prioritize environmental sustainability and optimization in our datacenter design and operations as we meet evolving business demands as a world-class cloud provider.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we collaborate with a growth mindset, innovate to empower others, and uphold our values of respect, integrity, and accountability to create an inclusive culture.

This role is based in Melbourne, Australia.

Responsibilities

• Empower a culture of safety, security, and compliance in all aspects of our datacenter operations
• Lead a team of Mechanical, Electrical and Control System professionals supporting Microsoft\'s online services
• Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our datacenters
• Maximize Critical Environment (CE) availability to ensure optimal operational efficiency
• Reduce high-impact and human-error Critical Environment (CE) incidents year over year
• Deliver on cost/energy efficiency initiatives
• Ensure routine reporting to effectively manage and analyze our Power, Temperature, Relative Humidity, and SLAs
• Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs) and business partners
• Work with regional and global peers to share and build best practices across the entire datacenter portfolio

Qualifications

• Required Qualifications: High School Diploma or equivalent AND 2+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure).
  • Preferred Qualifications: 5+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) AND 5+ years experience working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) AND Experience managing budget $500k+.
  • Bachelor's Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field.
  • 3+ years experience in leading a diverse, technical team.
  • Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, MOF Certifications, Leadership Development Certifications, PMP, CDCP.
  • Bachelor's Degree or Technical College certification in mechanical or electrical engineering and/or services
  • Experience working on large scale CE projects
  • Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.)
  Background Check Requirements
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
  • Citizenship Verification: This position requires verification of Australian Citizenship to meet federal government security requirements.
  • NV1/2, PV Clearance Assessment: This position may require an enhanced background check conducted through the Australian Government Security Vetting Agency.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Software Development

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