Critical Environment Technician

As a Critical Environment Technician (CET) in Microsoft's Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps our datacenters up and running. This could be coordinating with suppliers/vendors, recognizing safe versus unsafe work environments, understanding how critical environment equipment works, performing various types of maintenance, responding to onsite incidents while coordinating with other critical facilities professionals, and using telemetry and other platforms to monitor equipment performance and operations.

Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Technician, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. CO+I focuses on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion training, events, and professional certifications.

Our infrastructure comprises a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts supporting services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of datacenter design and operations, we continue to grow and evolve to meet changing business demands at Microsoft as a world-class cloud provider. Microsoft's mission is to empower every person and every organization on the planet to achieve more.

As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. We build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Serve as an operations specialist in one major area of CE operations (e.g., electrical, mechanical, controls, generators) and work on advanced tasks independently.
• Inspect and supervise critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building and grounds for unsafe or abnormal conditions and escalate per applicable policies and standards.
• Utilize internal computerized maintenance management system (CMMS) to track all equipment assets and complete work order requests for maintenance work.
• Safely and quickly respond to and lead onsite incident response teams for all abnormal conditions that impact operations, coordinating with other critical facilities professionals to perform corrective repairs, without supervision.
• Enhance, develop new or follow preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) related to CE operations and incidents.
• Under minimal oversight, perform various types of maintenance (planned, predictive, corrective) and repairs following MOPs and SOPs for one or more types of equipment (e.g., electrical, mechanical, cooling systems), following correct procedures.
• Have hands-on understanding of how equipment works and how to troubleshoot equipment, systems, subsystems, and components independently within their trained discipline.
• Provide consultation to lower-level colleagues in troubleshooting systems and problems.
• Understand, follow, and ensure safety and security requirements (e.g., job hazard assessments [JHAs], environmental health and safety [EH&S], toolbox talks) and business processes to perform work safely, with quality and reliability within Microsoft requirements.
• Apply and embody Microsoft culture and values.

Required Qualifications:

• High School Diploma, GED, or equivalent
• 1+ year(s) of mission critical services work or applied learning experience (e.g., data centers, high-availability environments, or related fields) or equivalent experience

Preferred Qualifications:

• 3+ years of mission critical services experience (e.g., high-availability environments such as data centers, or related fields)
• Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 2+ years mission-critical services experience, or equivalent experience

• Microsoft Cloud Background Check: required upon hire/transfer and every two years thereafter.
• Citizenship Verification: requires verification of Australian citizenship to meet federal government security requirements.
• NV1/2, PV Clearance Assessment: may require an enhanced background check through the Australian Government Security Vetting Agency.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, disability, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex, or any other characteristic protected by applicable local laws, regulations, and ordinances. If you need assistance or reasonable accommodation during the application process, read more about requesting accommodations.

• Not Applicable

• Full-time

• Management and Manufacturing

• Software Development