State Lead NSW/ACT

3 weeks ago

Sydney, New South Wales, Australia Westpac Group Full time

Sydney, NSW, Australia

Job Description
  • Permanent full-time opportunity available inSydney, NSW
  • Have a significant impact in shaping the future of Broker Distribution
  • Join a high-performing frontline business
  • Drive customer growth, advocacy andbroker lending performance

Create your best future with Westpac as a State Lead NSW/ACT – Broker Distribution

What's the role?

As the Westpac State Lead NSW/ACT – Broker Distribution, you will play a pivotal role in driving Westpac's growth strategy within one of its most critical home lending acquisition channels. This is a senior leadership role, responsible for the performance, engagement and strategic direction of a frontline distribution team made up of Business Development Managers and Broker Support Officers. You'll lead the charge in deepening broker relationships, delivering sustainable lending growth, enhancing broker and customer outcomes, and fostering a high-performing, customer-first culture. Through strong sales leadership, market activation, and operational discipline, you'll ensure Westpac remains a broker partner of choice across the NSW market.

How will I help?

  • Lead and coach a high-performing, State-based distribution team of Business Development Managers and Broker Support Officers
  • Drive strategic growth, home loan settlements, broker experience and NPS outcomes across the NSW broker channel
  • Develop and execute targeted market activation strategies to maximise broker engagement and business opportunities
  • Act as a senior point of contact for escalations and complex issue resolution between brokers, aggregators, and internal teams
  • Build, strengthen, and manage relationships with key aggregators and top-tier broker groups to drive sustainable business growth
  • Embed structured operating rhythms, sales disciplines, and performance routines across the team for consistent execution
  • Support capability uplift and career development through coaching, mentoring and performance management
  • Champion a strong risk culture and ensure compliance with customer service and risk management frameworks

What do I need?

  • Proven success in sales coaching and performance uplift
  • An existing and credible broker network
  • Business or Retail Banking experience

We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return, we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:

  • Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
  • A variety of leave options including Culture, Lifestyle and Wellbeing leave
  • Tailored learning and development opportunities to help your grow your career within the bank
  • Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives

Create your future today

To get started, simply click on the APPLY or APPLY NOW button.

We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .

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