State Lead NSW/ACT

3 weeks ago

Sydney, New South Wales, Australia Westpac Full time
Overview

Permanent full-time opportunity in Sydney, NSW. State Lead NSW/ACT – Broker Distribution. This senior leadership role drives Westpac's growth in home lending acquisition through a frontline distribution team of Business Development Managers and Broker Support Officers. You'll deepen broker relationships, deliver sustainable lending growth, enhance broker and customer outcomes, and foster a high-performing, customer-first culture to ensure Westpac remains a broker partner of choice across NSW.

Responsibilities
  • Lead and coach a state-based distribution team of Business Development Managers and Broker Support Officers
  • Drive strategic growth, home loan settlements, broker experience and NPS outcomes across the NSW broker channel
  • Develop and execute targeted market activation strategies to maximise broker engagement and business opportunities
  • Act as a senior point of contact for escalations and complex issue resolution between brokers, aggregators, and internal teams
  • Build and manage relationships with key aggregators and top-tier broker groups to drive sustainable business growth
  • Embed structured operating rhythms, sales disciplines and performance routines across the team for consistent execution
  • Support capability uplift and career development through coaching, mentoring and performance management
  • Champion a strong risk culture and ensure compliance with customer service and risk management frameworks
Qualifications
  • Extensive sales leadership experience
  • Proven success in sales coaching and performance uplift
  • An existing and credible broker network
  • Credit risk management
  • Business or Retail Banking experience
Benefits
  • Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
  • A variety of leave options including Culture, Lifestyle and Wellbeing leave
  • Tailored learning and development opportunities to help your grow your career within the bank
  • Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives
How to apply

Create your future today. To get started, simply click on the APPLY or APPLY NOW button.

We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need adjustments during the recruitment process, you can find out more information by visiting the People with Disability and/or needing Accessibility Requirements page on our website.

Diversity and Inclusion

Westpac is an equal opportunity employer. We strive to create an inclusive workplace for all employees.

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