Assistant Concierge Services Manager

Assistant Concierge Services Manager - 1 William St, Brisbane

The Opportunity:
At First Contact, we believe the workplace should be more than just a space; it should be an experience. As the Assistant Concierge Services Manager, you will play a pivotal role in shaping this experience for our client's visitors and employees. Join us in creating a workplace experience that's second to none for our Government client.

Here's a glimpse of what you'll focus on:

Leadership and Culture:

• Provide visionary leadership to our team members, ensuring the culture and values resonate across our portfolio.
• Foster a customer-centric environment that delivers exceptional care and personal service to all our client employees and visitors.
• Cultivate a culture of excellence that aligns with First Contact's vision and behaviours, contributing to the growth of our business.
• Demonstrate adaptability, open-mindedness, and a creative approach to ensure our services remain at the forefront of the market.

Day-to-Day Responsibilities:

• Collaborate with clients, service partners, and suppliers to continually enhance and innovate our services, setting new industry standards.
• Challenge conventions and nurture a culture of curiosity, evident in workplace services, events, and experiences.
• Cultivate a solid and trusted relationship with our client and their visitors.
• Maintain a quick and decisive response to various situations, ensuring consistent client satisfaction.
• Take ownership of technology, data, and reporting to drive continuous improvement by identifying trends.
• Regularly review and recommend enhancements to meet evolving business needs, incorporating industry trends into our practices. Keep Work Instruction guides up-to-date and provide relevant training to the team.
• The areas under our management encompass a range of services, such as front-of-house meetings and events, employee services, and hospitality experiences.

People Management:

• Cultivate a positive, caring, and enthusiastic team culture that encourages open and honest feedback.
• Recognise and reward exceptional performance to foster an engaged and motivated team.
• Delegate responsibilities to encourage team development, ownership, and responsibility.
• Ensure compliance with First Contact policies and procedures, including HR, Learning and development, Operational, and Health and safety.
• Assess employee performance and develop training plans for the team, offering coaching, mentoring, and fostering growth through regular meetings and succession planning.
• Oversee recruitment and support the team throughout their onboarding journey.
• Maintain discipline and performance within the team, taking prompt remedial action when necessary, in line with company procedures.

What you'll bring to the role:

• Proven experience in a similar leadership role, ideally in the hospitality or service industry.
• Exceptional communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to inspire and motivate teams.
• Adherence to company policies and procedures.

Why you should choose First Contact:

• Work-life balance: Enjoy a Monday to Friday schedule with shifts between 7 am and 7 pm, giving you evenings and weekends off. Plus, you'll have paid time off on public holidays.
• Competitive compensation: We recognize your skills and dedication by offering a salary that exceeds industry standards.
• Recognition and rewards: Our outstanding reward and recognition program lets you earn vouchers from various retailers, acknowledging your exceptional contributions.
• Hassle-free wardrobe: Say goodbye to ironing work shirts We provide a supplied corporate wardrobe and convenient dry-cleaning services.
• Career advancement opportunities: Show your commitment to First Contact, and we'll provide you with a platform to advance your career.

This position requires periods of walking, standing, sitting and/or manual handling.

Apply today and be part of a dynamic team committed to setting new standards in workplace service delivery.

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