Supporter Care Officer

Join to apply for the Supporter Care Officer role at McGrath Foundation

We are the McGrath Foundation. Each of us, and all of us, together. And what we do matters. It matters to the thousands of families going through cancer.

They are why we show up each day. The families we know and the ones we don't. The families that need the support of a McGrath Cancer Care Nurse.

Showing up at the McGrath Foundation means showing up with your head and your heart.

It means bringing all your knowledge, your expertise, and your experiences.

And matching it with all your care, your courage and the commitment to support others.

We are the McGrath Foundation. Care to join us?

• We have a clear purpose: What we do and why we do it matters.
• We have a strong brand: We are a trusted and well-known brand across Australia.
• We support flexibility: We embrace hybrid working and where possible, offer flexibility in core hours, including part-time options.
• We offer attractive salary packaging benefits: Not-for-Profit salary packaging is offered to reduce your taxable income and keep more of your pay in your pocket.
• We care about your overall wellbeing: We offer a range of generous leave options and free access to Sonder, an innovative total wellbeing platform.
• We have fun, together: The annual Pink Test and our major fundraising event is part of our DNA. We come together and work as a team to make it happen and celebrate our success because success means we can deliver care to more people experiencing cancer.

More about the role:

Due to our exciting expansion into care for all cancer, we are growing as an organisation. We're looking for a Supporter Care Officer to join our team and provide exceptional customer service to our supporters. Reporting to the Supporter Care Manager, you will play a key part in strengthening and retaining supporter engagement.

Main responsibilities include:

• Being the first point of contact for Foundation enquiries and providing best practice customer service to those who reach out to us
• Handling queries, requests and complaints from supporters across multiple channels, including phone, email, SMS and mail, in a timely manner
• Supporting the retention strategy by thanking supporters for their gift, updating payment details and managing cancellations in line with retention guidelines
• Ensuring all data is kept up-to-date, accurate and secure within our CRM environment
• Implementing responsibilities according to documented processes and policies, assisting in streamlining them further where possible
• Performing general admin tasks to assist with fundraising activities, including regular giving, appeals and events like Pink Test

What you bring to the role:

Our ideal candidate has at least two years experience in a customer service or telemarketing environment (preferably in fundraising) and has previously used a CRM database (Salesforce preferred). Critical to success in this role will be organisation, time management, agility, strong communication and excellent attention to detail. We\'re looking for an empathetic, patient and understanding team player.

If you are passionate about making a positive impact and you see yourself in this role, we'd love to hear from you Please contact the People and Culture team via people.culture@mcgrathfoundation.com.au if you have any questions.

The McGrath Foundation is an employer of equal opportunity and celebrates the diversity of our team. We encourage candidates of all backgrounds to participate in our recruitment processes.

This is a direct search process so respectfully, no agencies please.

• Associate

• Full-time

• Customer Service
• Non-profit Organizations

Referrals increase your chances of interviewing at McGrath Foundation by 2x

Get notified about new Customer Service Officer jobs in North Sydney, New South Wales, Australia.

North Sydney, New South Wales, Australia 4 months ago