Senior Supporter Care Officer

2 weeks ago

North Sydney Council, Australia McGrath Foundation Full time
Overview

Join to apply for the Senior Supporter Care Officer role at McGrath Foundation.

The McGrath Foundation is a charitable organization that supports families affected by cancer. We show up with our head and our heart, bringing knowledge, expertise, care, courage and commitment to support others.

Why the McGrath Foundation is a great place to work:

  • We have a clear purpose: What we do and why we do it matters.
  • We have a strong brand: We are a trusted and well-known brand across Australia.
  • We support flexibility: We embrace hybrid working and offer flexibility in core hours, including part-time options.
  • We offer attractive salary packaging benefits: Not-for-Profit salary packaging is offered to reduce your taxable income and keep more of your pay in your pocket.
  • We care about your overall wellbeing: We offer a range of generous leave options and free access to Sonder, an innovative total wellbeing platform.
  • We have fun, together: The annual Pink Test is our major fundraising event and part of our DNA. We work as a team to deliver care to more people experiencing cancer.
About the role

Due to our expansion into care for all cancer, we are growing as an organization. We are looking for a Senior Supporter Care Officer (newly created role) to join our team and provide exceptional supporter experiences by balancing direct supporter engagement with team training and supervision.

Main responsibilities
  • Providing initial and ongoing training and support for Supporter Care Officers
  • Overseeing team workflow and providing direction regarding priorities
  • Creating and maintaining process documentation and contributing to process improvements
  • Assisting with reporting and dashboards to ensure team KPI's are met
  • Handling queries, requests and complaints from supporters across multiple channels
  • Supporting the retention strategy by thanking supporters for their gift, updating payment details and managing cancellations in line with retention guidelines
  • Ensuring all data is kept up-to-date, accurate and secure within our CRM environment
  • Performing general admin tasks to assist with fundraising activities
What you bring to the role

Our ideal candidate has at least two years experience in a customer service or telemarketing environment (preferably in fundraising) as a team coach / trainer. Previous use of a CRM database (Salesforce preferred) required. Proficiency with Microsoft Office, excellent organisation and time management, agility, strong communication, and attention to detail. We are looking for an empathetic, patient and understanding team player.

If you are passionate about making a positive impact and you see yourself in this role, we'd love to hear from you. Please contact the People and Culture team via people.culture@mcgrathfoundation.com.au if you have any questions.

The McGrath Foundation is an employer of equal opportunity and celebrates the diversity of our team. We encourage candidates of all backgrounds to participate in our recruitment processes.

This is a direct search process so respectfully, no agencies please.

Details
  • Seniority level - Associate
  • Employment type - Full-time
  • Job function - Customer Service
  • Industries - Non-profit Organizations

We're removing barriers to interview discovery and welcome qualified candidates from all backgrounds.


#J-18808-Ljbffr

  • Senior Supporter Care Officer

    2 weeks ago

    North Sydney Council, Australia McGrath Foundation Full time

    OverviewJoin to apply for the Senior Supporter Care Officer role at McGrath Foundation.The McGrath Foundation is a charitable organization that supports families affected by cancer. We show up with our head and our heart, bringing knowledge, expertise, care, courage and commitment to support others.Why the McGrath Foundation is a great place to work:We have...

  • Supporter Care Officer

    2 weeks ago

    North Sydney Council, Australia McGrath Foundation Full time

    Join to apply for the Supporter Care Officer role at McGrath FoundationWe are the McGrath Foundation. Each of us, and all of us, together. And what we do matters. It matters to the thousands of families going through cancer.They are why we show up each day. The families we know and the ones we don't. The families that need the support of a McGrath Cancer...

  • Supporter Care Officer

    2 weeks ago

    North Sydney Council, Australia McGrath Foundation Full time

    Join to apply for the Supporter Care Officer role at McGrath FoundationWe are the McGrath Foundation. Each of us, and all of us, together. And what we do matters. It matters to the thousands of families going through cancer.They are why we show up each day. The families we know and the ones we don't. The families that need the support of a McGrath Cancer...

  • Residential Care Officer

    2 weeks ago

    Sydney, New South Wales, Australia Provectus Care Full time

    **Aged Care and Retirement Living Sector**Provectus Care is engaged in operating several high-quality Aged Care and Retirement Living facilities in Australia. The company has been operating for over 15 years and has developed an enviable reputation for providing premium levels of services and accommodation. They now seek to appoint a Residential Care Officer...

  • Transition And Post Care Support Officer

    2 weeks ago

    North Mackay, Queensland, Australia Queensland Government Full time

    OverviewThe Transition and Post Care Support (TPCS) Officer provides direct support to young people with a care experience aged 15-21 years with complex support needs (e.g. disability, significant mental health concerns and/or high-risk behaviours) who are most at risk of homelessness as they transition to adulthood and post-care. Your work will focus on the...

  • Care Support Officer

    1 week ago

    North Mackay, Queensland, Australia Mackay Hospital And Health Service Full time

    OverviewMackay Hospital and Health Service provides health services in a range of regional, community and rural settings. Join an expanding Health Service with a culture of collaboration, trust, respect and teamwork.Our workplace is fast paced, challenging and supportive, where every employee plays a critical role in our success.Role detailsThe Security...

  • Supporter Care Specialist

    2 weeks ago

    North Sydney Council, Australia beBeeCustomer Full time $55,000 - $70,000

    Job Opportunity: Supporter Care SpecialistWe are dedicated to providing care and support to families affected by cancer. As a Supporter Care Officer, you will play a vital role in ensuring our supporters receive exceptional customer service.Main Responsibilities:Provide best practice customer service to supporters via phone, email, SMS, and mail.Handle...

  • Home Care Employee

    2 weeks ago

    Sydney, New South Wales, Australia Adventist Senior Living Full time

    **With You, We Can Make All the Difference****About the Role**:Adventist Senior Living proudly serves the needs of older Australians across northern New South Wales. We are seeking compassionate Home Care Employees who want to make a difference, enhancing the spiritual, physical, social and emotional wellbeing of our Nelson Bay, Stockton and Anna Bay...

  • Admin Support Officer

    1 week ago

    Sydney, Australia United for Care Full time

    **_Join a fast-moving disability service provider that’s scaling with purpose._** At United for Care, we empower people with disability to live independently and thrive in their communities. We provide a range of NDIS services including Supported Independent Living (SIL) in modern apartment-style homes, In-home support, and Community participation...

  • People, Support And Culture Officer

    2 weeks ago

    Sydney, New South Wales, Australia Allambi Care Full time

    **Allambi Care are seeking expressions of interest for the position of People support and Culture Officer, in our Alstonville based office in the New South Wales Northern Rivers region.****Position Objective**To support Allambi Care department in a range of areas including workforce planning, ER/IR, recruitment, induction, onboarding and exit processes,...