Supporter Care Specialist

7 days ago

North Sydney Council, Australia beBeeCustomer Full time $55,000 - $70,000
Job Opportunity: Supporter Care Specialist

We are dedicated to providing care and support to families affected by cancer. As a Supporter Care Officer, you will play a vital role in ensuring our supporters receive exceptional customer service.

Main Responsibilities:
  • Provide best practice customer service to supporters via phone, email, SMS, and mail.
  • Handle queries, requests, and complaints from supporters in a timely manner.
  • Support retention strategy by thanking supporters for their gift, updating payment details, and managing cancellations.
  • Maintain accurate and secure data within our CRM environment.
  • Implement responsibilities according to documented processes and policies.
Key Requirements:
  • Minimum 2 years of experience in customer service or telemarketing, preferably in fundraising.
  • Previous use of a CRM database (Salesforce preferred).
  • Excellent organisational, time management, communication, and attention to detail skills.
  • Ambitious, patient, and understanding team player with a passion for making a positive impact.

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