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Disability Service Manager

4 weeks ago

Darwin, Northern Territory, Australia Hope Ability Full time

Make a Lasting Impact with Hope Ability

Are you driven to empower people with disabilities and help them live fulfilling lives? Do you bring strong leadership skills and a passion for person-centred support? Are you empathetic and culturally sensitive? Hope Ability is looking for an enthusiastic and forward-thinking Disability Service Manager to join our expanding team.

About Hope Ability

Hope Ability is at the forefront of disability services in Darwin Northern Territory, supporting individuals with physical, intellectual, psychosocial, and forensic disabilities. We are dedicated to fostering independence, dignity, and community participation for everyone we support. Our evidence-based, person-centred approach is tailored to each individual's needs, and our multidisciplinary teams work collaboratively to help participants thrive.

The Role

As our Disability Service Manager, you will oversee the delivery of high-quality services and lead a motivated team. Your leadership will ensure our services meet the highest standards and reflect Hope Ability's values and mission.

Main Duties

·Oversee day-to-day operations supporting individuals with a range of disabilities, including complex mental health needs or justice backgrounds.

·Develop and implement individualised support plans with participants, families, and advocates.

·Ensure compliance with NDIS, Disability Services Act, and best-practice guidelines.

·Recruit, train, and support staff while fostering a culture of inclusion and continuous learning.

·Uphold the rights, dignity, and choices of all service users.

·Liaise with allied health professionals, agencies, and community partners to enhance support networks.

·Manage budgets and resources to sustain and grow our services.

·Monitor quality, evaluate outcomes, and drive continuous improvement.

·Ensure all legislative, regulatory, and NDIS compliance is met, including policies and procedures.

·Handle referrals, risk assessments, and ensure progress reporting on NDIS goals.

·Oversee incident and restrictive practice reporting through appropriate channels.

·Attend stakeholder meetings and develop resources for staff and service users.

·Promote participant engagement in the community and the development of new programs.

·Meet or exceed Key Performance Indicators and contribute strategies for business growth.

About You

·Tertiary qualifications in Social Work, Psychology, Nursing (Mental Health), Disability, or a related field.

·Experience managing or leading teams in disability, mental health, or community services.

·Understanding of psychosocial and forensic disabilities and complex support needs.

·Commitment to person-centred and rights-based practices.

·Excellent interpersonal, communication, and organisational skills.

·Ability to work independently and as part of a team.

·Bachelor's degree or higher in a relevant field.

·Experience in NDIS service delivery (desirable).

·Skilled in community participation and remote service coordination.

·Experience with complex disabilities and behaviours of concern.

·Proactive, solution-focused attitude and sound business management knowledge.

Why Join Hope Ability?

·Work in a values-driven, inclusive environment where your efforts matter.

·Access to ongoing training, development, and clear career pathways.

·Make a positive impact on people's lives every day.

·Competitive salary, company vehicle, and additional benefits.

Are you ready to bring positive changes in people's life? Apply today and join the Hope Ability team, where your skills will help shape a hopeful future.

To apply, send your CV and cover letter addressing the selection criteria to info@hopeability.com.au. We strongly encourage applications from people with lived disability experience and from Aboriginal and Torres Strait backgrounds.

Applications close: 22/08/2025

For further details, contact us at 1300 675 144.

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